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The example of the Las Vegas Hilton's change in strategic focus underscores how companies are increasingly refocusing their attention on the need to manage ________ instead of departments.


A) People
B) Processes
C) Industry scope
D) Planning

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When a market's annual growth rate falls below 10 percent, a star will become a dog if it still has the largest market share.

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"Project RED" was the name given to the long term strategy of which restaurant chain?


A) Red Lobster
B) Red Robin
C) Red Burrito
D) Red Rooster

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Companies that diversify too broadly into unfamiliar products or industries can ________ their market focus.


A) Capitalize
B) Enhance
C) Depreciate
D) Lose

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Define a strategic business unit (SBU). What is contained in one?

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A Strategic Business Unit (SBU) is a dis...

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The "red" in Project RED, in addition to being a color that is almost universally associated with a sense of urgency, stands for Revenue growth, Expense management, and optimum:


A) Demand generation
B) Deployment of resources
C) Deployment of labor
D) Deployment of capital

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The number of channel levels from raw materials to final product and the distribution in which the company will engage is an example of ________ scope.


A) Industry
B) Vertical
C) Competencies
D) Market-segment

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A company may discover additional sources of ________, by investigating possible integration moves.


A) Sales volume
B) Guest loyalty
C) Employee satisfaction
D) Customer satisfaction

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A hotel company acquiring a food distributor is an example of:


A) Backward integration
B) Forward integration
C) Horizontal integration
D) None of the above

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What role does the marketing mix play in target marketing?

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The marketing mix plays a crucial role i...

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Which of the following is one of the four Ps of the marketing mix?


A) People
B) Profits
C) Propaganda
D) Place

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A critical and sometimes overlooked stakeholder group is that of owners of hotels managed by a hotel management company.

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Studies have shown that a well-crafted mission statement aids a firm's performance as the mission statement serves as a statement of:


A) Fact
B) Financial goals
C) Purpose
D) Values

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A hotel company acquiring one or more of its competitors is an example of:


A) Backward integration
B) Forward integration
C) Horizontal integration
D) None of the above

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Which of the following is NOT part of the four Ps of the marketing mix?


A) Product
B) Price
C) Promotion
D) Profits

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One of the major effects of the marketing plan process is that it forces marketing managers to objectively review all steps in the marketing process.

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Briefly mention the components of a strategic plan.

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A strategic plan typically consists of s...

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The principle objective of a market-oriented mission statement is to:


A) Satisfy basic partnership needs
B) Satisfy basic supplier needs
C) Satisfy basic stockholder needs
D) Satisfy basic customer needs

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Mission statements should be realistic and general in nature.

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A company starts the strategic planning process at the customer level by defining its values statement and mission.

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