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Exam 10: Managing Interpersonal Conflicts

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Question 31

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Match the descriptions of styles below with the terms they best describe. -Partners use the same conflict styles.

A)  complementary
B)  independents
C)  parallel
D)  symmetrical
E)  Traditionals

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Question 32

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Jalla is having dinner at a restaurant.When she receives her meal it is cold.She says nothing because she doesn't want to upset the server.What conflict style is Jalla engaging in?

A) accommodating
B) avoiding
C) collaborating
D) compromising

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Question 33

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Which of the following is a win-lose conflict style in which the communicator submits to a situation rather than attempting to have his or her needs met?

Chang says to his wife,"Sure,I'd love to wash the dishes," with a sarcastic tone of voice.What conflict pattern is he using?

Pick the two crazymakers you use most often.For each,describe the circumstances,in which the crazymaker is used,the function which the crazymaker serves,the consequences of using the crazymaker,and any alternative behaviour which would be more constructive.

Which conflict style incorporates a low degree of concern for self and for others?

What are conflict rituals?

Bill,a policing supervisor,often flies into a rage and yells at his subordinates.Afterwards,he feels guilty and overcompensates by being extra nice.What is Bill demonstrating?

Passive aggression is less damaging than direct aggression.

Match each of the following conflict styles with its description. -Used to achieve win-win outcomes.

Match each of the following conflict styles with its description. -Considered a win-lose approach which shows high concern for one's opponent.

Which type of conflict style occurs when both partners use the same tactics?

A compromise is just as satisfying as a win-win solution.

You should use the compromising conflict style when the issue is of little importance.

Gerry is mad at his partner,Don,so he decides to give him the silent treatment.Which crazymaker is this?

Two people arguing with each other is an example of the symmetrical conflict style.

Sometimes people deliver subtle aggressive messages (involving feelings of resentment,anger,or rage that they aren't able or willing to express directly) ,while maintaining the front of respect.What term does psychologist George Bach use for this behaviour?

Which characteristic is found more often in women than men in conflict situations?

Research shows a substantial difference between how males and females handle conflict.

What is the main advantage of using compromise over the win-win conflict style?