Question 1

A competing/win-lose conflict style

Accepted Answer

A)  involves high concern for self and low concern for others.
B)  can sometimes enhance a relationship.
C)  has a distinguishing characteristic of power.
D)  occurs when people perceive a situation as being an "either-or" one.
E)  All of these answers are correct.

Question 2

Researcher John Gottman has been able to predict with over 90 percent accuracy whether a marriage will end in divorce by looking for evidence of

Accepted Answer

A)  complementary conflict styles.
B)  the four horsemen of destructive conflict styles.
C)  crazymaking behaviors.
D)  direct aggression.
E)  pseudoaccomodation.

Question 3

In a symmetrical conflict style, the partners use different but mutually reinforcing behaviors.

Accepted Answer

A) True 
 B)False

Question 4

The conflict style where one has a low concern for him/herself and a high concern for others is called

Accepted Answer

A)  avoiding.
B)  collaborating.
C)  compromising.
D)  competing
E)  accommodating. E

Question 5

In the "Looking At Diversity" reading, Marilyn Jorgensen recommends which of the following strategies when working with people from a different cultural background?

Accepted Answer

A)  Face conflict head on, and get to the bottom of any conflicts right away.
B)  Slow down and adopt an attitude of curiosity.
C)  Show genuine interest in the other person.
D)  both b and c
E)  none of the above

Question 6

Conflict rituals

Accepted Answer

A)  are always damaging.
B)  should be replaced with compromise.
C)  most often involve avoidance by both of the participants in the conflict.
D)  become problems when they are seen as the only way to resolve problems.
E)  are defined as ways partners use guilt and intimidation to fight dirty.

Question 7

One key to the win-win approach to conflict resolution is to look for the single best solution at the beginning of your conversation.

Accepted Answer

A) True 
 B)False

Question 8

Interdependence must exist between two parties in order for a conflict to exist.

Accepted Answer

A) True 
 B)False

Question 9

Of the following, what is not a step in negotiating a solution in the collaborative conflict style approach?

Accepted Answer

A)  Identify and define the conflict.
B)  Generate a number of possible solutions.
C)  Evaluate the alternative solutions.
D)  Decide on the best solution.
E)  All of these answers are steps.

Question 10

Compromise is considered a win-win conflict style because each person gets at least some of what they want.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following strategies is not recommend as a way to manage workplace bullying?

Accepted Answer

A)  Reframe your thinking.
B)  Negotiate with the offender.
C)  Appeal to a third party.
D)  Back off.
E)  All of the above are recommended strategies.

Question 12

Collaboration is considered the single "best" way to resolve a conflict.

Accepted Answer

A) True 
 B)False

Question 13

You and your partner's pattern of managing disagreements that repeats itself over time is called your

Accepted Answer

A)  relational conflict style.
B)  cognitive dissonance pattern.
C)  harmony/disharmony pattern.
D)  "Vesuvius."
E)  assertive message format. A

Question 14

Conflict rituals are

Accepted Answer

A)  inherently wrong.
B)  the best way to solve the variety of conflicts that are part of any relationship.
C)  almost always positive.
D)  unacknowledged but repeating patterns of dealing with conflict.
E)  All of these answers are correct.

Question 15

One of the best methods to use to describe your problem and needs to a partner during conflict resolution is

Accepted Answer

A)  paraphrasing.
B)  perception checking.
C)  the assertive message format.
D)  high-level abstractions.
E)  emotional description.

Question 16

The habitual approach you take when your needs appear incompatible with what another wants is called your

Accepted Answer

A)  conflict ritual.
B)  conflict style.
C)  passive aggression.
D)  conflict manner.
E)  crazymaking. B

Question 17

When unhappy couples argue, they

Accepted Answer

A)  use evaluative "you" language.
B)  ignore each other's nonverbal relational messages.
C)  have minimal empathy for the other.
D)  are not problem-oriented.
E)  All of these answers are correct .

Question 18

Probably the most important cultural factor in shaping attitudes toward conflict is an orientation toward individualism or collectivism.

Accepted Answer

A) True 
 B)False

Question 19

At which step in the win-win, collaborative process would you utilize the assertive message format?

Accepted Answer

A)  Identify your problem and unmet needs.
B)  Negotiate a solution.
C)  Make a date.
D)  Describe your problem and needs.
E)  Consider your partner's point of view.

Question 20

A conflict can exist only when both parties are aware of a disagreement.

Accepted Answer

A) True 
 B)False

Exam 11: Managing Interpersonal Conflicts

A competing/win-lose conflict style

Correct AnswerverifiedShow Answer

Researcher John Gottman has been able to predict with over 90 percent accuracy whether a marriage will end in divorce by looking for evidence of

Correct AnswerverifiedShow Answer

In a symmetrical conflict style, the partners use different but mutually reinforcing behaviors.

Correct AnswerverifiedShow Answer

The conflict style where one has a low concern for him/herself and a high concern for others is called

Correct AnswerverifiedE

In the "Looking At Diversity" reading, Marilyn Jorgensen recommends which of the following strategies when working with people from a different cultural background?

Correct AnswerverifiedShow Answer

Conflict rituals

Correct AnswerverifiedShow Answer

One key to the win-win approach to conflict resolution is to look for the single best solution at the beginning of your conversation.

Correct AnswerverifiedShow Answer

Interdependence must exist between two parties in order for a conflict to exist.

Correct AnswerverifiedShow Answer

Of the following, what is not a step in negotiating a solution in the collaborative conflict style approach?

Correct AnswerverifiedShow Answer

Compromise is considered a win-win conflict style because each person gets at least some of what they want.

Correct AnswerverifiedShow Answer

Which of the following strategies is not recommend as a way to manage workplace bullying?

Correct AnswerverifiedShow Answer

Collaboration is considered the single "best" way to resolve a conflict.

Correct AnswerverifiedShow Answer

You and your partner's pattern of managing disagreements that repeats itself over time is called your

Correct AnswerverifiedA

Conflict rituals are

Correct AnswerverifiedShow Answer

One of the best methods to use to describe your problem and needs to a partner during conflict resolution is

Correct AnswerverifiedShow Answer

The habitual approach you take when your needs appear incompatible with what another wants is called your

Correct AnswerverifiedB

When unhappy couples argue, they

Correct AnswerverifiedShow Answer

Probably the most important cultural factor in shaping attitudes toward conflict is an orientation toward individualism or collectivism.

Correct AnswerverifiedShow Answer

At which step in the win-win, collaborative process would you utilize the assertive message format?

Correct AnswerverifiedShow Answer

A conflict can exist only when both parties are aware of a disagreement.

Correct AnswerverifiedShow Answer

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E

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A

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B

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