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Exam 7: Training and Development

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Question 21

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In which stage of needs assessment are issues such as technological change and globalization assessed in training programs?

A) task analysis
B) environmental analysis
C) person analysis
D) organization analysis

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Question 22

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Organization Z is attempting to initiate an on-the-job training program. Like many organizations, the company is aware that it suffers from a lack of well-defined job performance criteria. Which of the following is the best suggestion for Organization Z to overcome this problem and have a successful program?

A) Develop realistic goals, a training schedule, and periodic evaluations.
B) Hire trainers who have been in a similar situation and have been successful.
C) Wait until proper job and organizational analysis can be done before implementing the training program.
D) Use a different type of training.

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Question 23

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The task analysis portion of organization analysis is shifting from emphasis on a fixed schedule of tasks to a flexible set of competencies needed for performance.

What is the primary reason why organizations train new employees?

Explain the strategic approach to training.

Internship programs benefit students, but rarely benefit employers.

Which of the following statements best describes cross-training?

Scenario 7.2 Blake Windows & Doors Inc. installs and repairs doors and windows for Green Park Homes. When the firm started back in the 1980s, its operations were based only in Vancouver. Today, Blake is the main contractor for Green Park Homes across British Columbia. Employees with Blake work long hours, especially when new subdivisions are being built. The company now wants to increase its staff complement to help deal with increasing demands while maintaining some work-life balance. Blake found that employees from agencies tend to need too much hands-on training, which is costly, and if they do have some experience it is very costly to hire them due to the specific set of skills required. -Refer to Scenario 7.2. If Blake adopts an apprenticeship program, which of the following is NOT true about how trainees are developed?

What is the relationship between orientation and onboarding programs?

Orientation is an ongoing process.

Which of the following organizations would be well-suited and likely to benefit from the implementation of "cross-training" of teams?

Knowledge of the subject is the most critical characteristic that determines instructor effectiveness.

Benchmarking is concerned with measuring employee retention of training materials at specific points in time.

The benefits of an orientation program include lower turnover, improved morale, and facilitation of learning.

The systems approach to training includes four phases: job analysis, job design, implementation, and evaluation.

A combination of on-the-job training, seminars, conferences, classroom instruction, and role-playing would be a good assortment of learning methods for which group of employees?

Trainees are better able to learn if they can connect the new material with things that are already familiar to them.

Depending on the activities involved, classroom instruction is often referred to as "self-directed learning."

Data such as direct and indirect labour costs and unemployment rates determine an organization's training needs.

What are the phases of the systemic/strategic model of training?