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Exam 8: Communication

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Question 51

True/False

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A benefit of e-mail as a communications tool is that it helps keep employees focused on work.

A) True
B) False

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Question 52

Multiple Choice

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What form of electronic communications is in "real" time?

A) e-mail
B) instant messaging
C) blogs
D) text messaging
E) networking software

F) A) and B)
G) C) and D)

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Question 53

Essay

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Contrast the advantages and disadvantages of oral versus written communication.

Individuals spend nearly _______percent of their waking hours communicating.

Body language tends to make verbal communication less complicated.

Communication provides a release for the emotional expression of feelings and for the fulfillment of social needs.

When all communication is channeled through one central figure, a _______communication network exists.

Rumors would most likely flourish in situations where there is _______ .

Zeus Industries sells satellite television systems. In the past, the company has been highly successful, and the senior management has created special perks and lavish offices for themselves. Other employees do not have access to these perks, and their facilities are non-descript. Recently, the company invested heavily in one of the many new technologies available. Employees tell senior management that this investment was the right choice, but sales keep decreasing. Some sales employees have also given incorrect information to suppliers, even though the company has held numerous intensive training sessions to keep sales personnel apprised of changes in the industry. The company has also received low customer service ratings from recent consumer surveys. These surveys indicate that customers are frustrated with the specialized technical knowledge necessary to operate their satellite systems. -The mistakes committed by the sales staff suggest that sales personnel are probably experiencing which of the following as a result of their intensive training?

List and explain four of the barriers to effective communication.

Which of the following is the most important function of communication in organizations?

When employees are required to follow their job description or to comply with company policies, communication is performing a(n) _______ function.

Tannen's research indicates that men use talk to _______, while women use it to _______.

Which of the following statements is not true regarding face-to-face communication?

Within an organization, the channels available for upward communication are generally very limited.

With regard to the grapevine, a manager should try to_______ .

An interviewer who believes female applicants will put family ahead of career is using_______ .

Women typically use talk to gossip, whereas men use it to create individualism.

What are the four functions of communication?

Manar telephones her employee, Mohammed, to let him know that today's meeting has been moved to one o'clock. -The telephone is the_______ .