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Exam 9: Service Supply Relationships

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Question 31

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The two-way classification for the taxonomy for outsourcing business services contains six cells. Which one of the following is not a descriptive title for one of the cells?

A) Facility support
B) Professional
C) Employee
D) Facilitator

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Question 32

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Travel booking is a service that falls in the _________ category of outsourcing business service.

A) facility support
B) employee development
C) facilitator
D) professional

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Question 33

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The "employment support" category in the taxonomy for outsourcing business services falls under _________ importance of service and __________ focus of service.

Customer-supplier duality acknowledges the customer inputs in a service relationship.

The service inventory-hedging strategy benefits the firm by directing skill-enhancing activities into idle time slots.

Customer demand variability is the most difficult factor to determine in a goods supply chain.

Information moves in both directions in the service chain for mobile-workers.

_________ is not a reason for outsourcing services.

_________ costs are considered a transaction cost associated with outsourcing a service.

________ is(are) the highest level of professional body of knowledge.

Strategies to improve productive capacity include all but one of the following: