Question 1

Discuss the ways in which employing a diverse workforce can give an organization a competitive advantage.

Accepted Answer

Companies with a reputation for providin...

Question 2

Lane is a manager working with a diverse team. The fact that there are many differences, including race, culture, and gender, between the different members of the team has long been a topic Lane has tried to avoid, but one day one of her subordinates says that because Lane is a white woman, she almost certainly has prejudices against him as a person of color. He says it under the guise of humor, but the moment is still a tense one, especially because she sees that several other subordinates are listening in. The best approach for Lane is to

Accepted Answer

A)  let the employee know that what he said was very much out of bounds because topics of race and culture are simply not discussed in an office environment.
B)  agree with his appraisal of her and admit that as a white person, she is undeniably trapped in biases she may not be able to overcome.
C)  admit that she probably has biases she does not even know about and invite the team to discuss what those biases might be and what biases each of them might have as well.
D)  sharply reprimand him for his insubordination and let him know that the next time he makes such a "joke" at his expense, she will bring him up for disciplinary action.
E)  explain that it is simply impossible for her to have unexplored biases because she has gone through diversity training and examined that issue thoroughly.

Question 3

Young entrants to the workforce have been described by Bruce Tulgan as

Accepted Answer

A)  no maintenance, low performing.
B)  low maintenance, low performing.
C)  low maintenance, high performing.
D)  high maintenance, high performing.
E)  high maintenance, low performing.

Question 4

Though they differ in many important ways, monolithic and multicultural organizations have at least one thing in common: in both, conflict between groups is

Accepted Answer

A)  downplayed.
B)  nonexistent.
C)  low.
D)  high.
E)  moderate.

Question 5

Managing diversity means

Accepted Answer

A)  tolerating or accommodating differences, no matter how much one might object to doing so, simply because it is the law.
B)  supporting, nurturing, and utilizing differences between people in order to encourage competition within the organization.
C)  hiring as many women and members of minority groups as possible in order to enhance the organization's image and comply with government regulations.
D)  not just tolerating or accommodating all sorts of differences, but supporting, nurturing, and utilizing these differences to the organization's advantage.
E)  emphasizing differences between people as a means of redressing past attitudes toward members of various ethnic and other groups.

Question 6

The two fastest-growing minority groups in the United States are

Accepted Answer

A)  Hispanics and Asians.
B)  Pacific Islanders and African Americans.
C)  African Americans and Native Americans.
D)  Caucasians and African Americans.
E)  Native Americans and Hispanics.

Question 7

For many companies, the original driving force behind the effort to diversify their workforces was a combination of

Accepted Answer

A)  social responsibility and government coercion.
B)  economic interests and legal necessity.
C)  social responsibility and regulatory pressures.
D)  long-range planning and government coercion.
E)  economic interests and government coercion.

Question 8

The degree to which a group's members perceive things and behave in similar or mutually agreed-upon ways is known as

Accepted Answer

A)  cohesiveness.
B)  ethnocentrism.
C)  belonging.
D)  stereotyping.
E)  diversity.

Question 9

Aliyah is an ambitious professional who wants to climb the corporate ladder, yet only 8 percent of top executives in her company are women. Aliyah can conclude that her company

Accepted Answer

A)  uses affirmative action.
B)  is breaking the law.
C)  has a glass ceiling.
D)  will offer her advancement.
E)  is managing diversity well.

Question 10

Managing diversity is important because affirmative action and equal employment opportunity (EEO) laws have

Accepted Answer

A)  failed to adequately punish corporations for the deeds of their predecessors.
B)  not done enough in terms of establishing quotas for hiring.
C)  established a combative atmosphere in the workplace.
D)  not done enough to improve opportunities for women and minorities.
E)  established a situation in which company leaders are too comfortable.

Question 11

Sam's top two employees, Phil and Sandra, are African American and Hispanic American, respectively. Phil and his wife and Sandra and her husband recently became parents for the first time. Upon reporting back to work after their time off in accordance with the Family and Medical Leave Act, Phil and Sandra independently requested changes to their usual 8-to-5, Monday-Friday work schedules. The changes to their schedules would allow them to handle day care and other needs associated with their newborns. Sam was happy to provide ________ in an effort to retain his very talented employees.

Accepted Answer

A)  his best wishes
B)  awareness building
C)  diversity training
D)  flexible work arrangements
E)  childcare tips

Question 12

Starting her career as a junior engineer in a power plant was overwhelming for Shiloh. She found herself as one of the very few females and minority members working at the plant. Her engineering supervisor, Doug, reached out to her and realized she needed help entering the informal company networks. She also needed to understand the norms and values of the organization. What action plan would it be advisable for Doug to initiate to best accomplish these goals?

Accepted Answer

A)  Ask an operations manager to work with Shiloh a few Fridays each month.
B)  Send Shiloh to an awareness building seminar.
C)  Assign Shiloh to skill building training conducted on site.
D)  Conduct an organizational assessment to determine how best to orient Shiloh.
E)  Transfer Shiloh to a non-engineering job at corporate headquarters.

Question 13

Claire and several of the young female engineers in her division go out to lunch together on the first Tuesday of each month. During lunch, they discuss their victories and struggles as female engineers in a majority male work environment. The younger engineers are particularly interested in hearing "war stories" from Claire, who has obviously been successful in her career. They use her experiences to guide their own behaviors. Claire is leading a(n)

Accepted Answer

A)  systems accommodation.
B)  support group.
C)  quality circle.
D)  affirmative action.
E)  power distance.

Question 14

The Oxford Corporation has introduced a new program called "Stay and Grow with Oxford." It has several different components.The company operates in a rural area where there are few minority employees. It has set up regular meetings for its minority employees in the area to meet, exchange information about activities and housing options, and socialize.Since many of the managers are nearing retirement age, one component of the program pairs older managers with promising young minority managers in order to offer their youthful counterparts career advice and introduce them to the company's top management.Because members of some minority groups recognize holidays other than those celebrated by the majority, the company has introduced a flexible work system that allows these employees to take time off during their holidays.The third component of Oxford Industries' "Stay and Grow with Oxford" program, allowing members of minority groups to work a flexible schedule that allows them time off to celebrate holidays recognized by their group, is an example of

Accepted Answer

A)  career displacement.
B)  support groups.
C)  employee promotions.
D)  alternative work arrangements.
E)  mentoring.

Question 15

Allowing older employees to work fewer hours per week as a strategy to attract and retain these experienced people is known as

Accepted Answer

A)  work release.
B)  partial retirement.
C)  phased retirement.
D)  employment reduction.
E)  retirement planning.

Question 16

Explain the characteristics of monolithic organizations.

Accepted Answer

Monolithic organizations have very littl...

Question 17

The largest unemployed minority population in the United States is ________. Less than 20 percent of people in this group are employed, compared with more than 60 percent for the population as a whole.

Accepted Answer

A)  Hispanics
B)  African Americans
C)  people with disabilities
D)  immigrants
E)  Asians

Question 18

A diverse workforce can give a company competitive advantage by

Accepted Answer

A)  providing insight into the changing customer base.
B)  facilitating new contacts with suppliers.
C)  helping reinforce the company's traditional culture.
D)  reducing the need for communication.
E)  making the organization more mechanistic.

Question 19

Identifying and reducing hidden biases toward minority groups are the basic goals behind

Accepted Answer

A)  recruiting minorities.
B)  diversity training.
C)  skills training.
D)  multicultural reeducation.
E)  organizational assessment.

Question 20

One of the challenges of having a diverse workforce is the human tendency to let our interests, values, and culture act as filters that distort, block, and select what we see and hear, a behavior known as

Accepted Answer

A)  cohesion.
B)  groupthink.
C)  outsourcing.
D)  stereotyping.
E)  mentoring.

Exam 11: Managing the Diverse Workforce

Though they differ in many important ways, monolithic and multicultural organizations have at least one thing in common: in both, conflict between groups is

Correct Answer
verified

One of the challenges of having a diverse workforce is the human tendency to let our interests, values, and culture act as filters that distort, block, and select what we see and hear, a behavior known as

Correct Answer
verified

Identifying and reducing hidden biases toward minority groups are the basic goals behind

Correct Answer
verified

The two fastest-growing minority groups in the United States are

Correct Answer
verified

A diverse workforce can give a company competitive advantage by

Correct Answer
verified

The largest unemployed minority population in the United States is ________. Less than 20 percent of people in this group are employed, compared with more than 60 percent for the population as a whole.

Correct Answer
verified

Correct Answer
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Aliyah is an ambitious professional who wants to climb the corporate ladder, yet only 8 percent of top executives in her company are women. Aliyah can conclude that her company

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Allowing older employees to work fewer hours per week as a strategy to attract and retain these experienced people is known as

Correct Answer
verified

Discuss the ways in which employing a diverse workforce can give an organization a competitive advantage.

Correct Answer
verified
Companies with a reputation for providin...
View Answer

For many companies, the original driving force behind the effort to diversify their workforces was a combination of

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

The degree to which a group's members perceive things and behave in similar or mutually agreed-upon ways is known as

Correct Answer
verified

Explain the characteristics of monolithic organizations.

Correct Answer
verified
Monolithic organizations have very littl...
View Answer

Managing diversity means

Correct Answer
verified

Young entrants to the workforce have been described by Bruce Tulgan as

Correct Answer
verified

Managing diversity is important because affirmative action and equal employment opportunity (EEO) laws have

Correct Answer
verified

Exam 11: Managing the Diverse Workforce

Though they differ in many important ways, monolithic and multicultural organizations have at least one thing in common: in both, conflict between groups is

Correct AnswerverifiedShow Answer

One of the challenges of having a diverse workforce is the human tendency to let our interests, values, and culture act as filters that distort, block, and select what we see and hear, a behavior known as

Correct AnswerverifiedShow Answer

Identifying and reducing hidden biases toward minority groups are the basic goals behind

Correct AnswerverifiedShow Answer

The two fastest-growing minority groups in the United States are

Correct AnswerverifiedShow Answer

A diverse workforce can give a company competitive advantage by

Correct AnswerverifiedShow Answer

The largest unemployed minority population in the United States is ________. Less than 20 percent of people in this group are employed, compared with more than 60 percent for the population as a whole.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Aliyah is an ambitious professional who wants to climb the corporate ladder, yet only 8 percent of top executives in her company are women. Aliyah can conclude that her company

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Allowing older employees to work fewer hours per week as a strategy to attract and retain these experienced people is known as

Correct AnswerverifiedShow Answer

Discuss the ways in which employing a diverse workforce can give an organization a competitive advantage.

Correct AnswerverifiedCompanies with a reputation for providin...View AnswerShow Answer

For many companies, the original driving force behind the effort to diversify their workforces was a combination of

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The degree to which a group's members perceive things and behave in similar or mutually agreed-upon ways is known as

Correct AnswerverifiedShow Answer

Explain the characteristics of monolithic organizations.

Correct AnswerverifiedMonolithic organizations have very littl...View AnswerShow Answer

Managing diversity means

Correct AnswerverifiedShow Answer

Young entrants to the workforce have been described by Bruce Tulgan as

Correct AnswerverifiedShow Answer

Managing diversity is important because affirmative action and equal employment opportunity (EEO) laws have

Correct AnswerverifiedShow Answer

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Companies with a reputation for providin...
View Answer

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Monolithic organizations have very littl...
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