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Shifting one's own opinions to maintain team harmony refers to which socio-emotional role?


A) Energizing
B) Initiating ideas
C) Encouraging
D) Following
E) Compromise

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One of the primary advantages of virtual teams is the ability to rapidly assemble the most appropriate group of people to complete a project,solve a problem,or exploit a specific strategic opportunity.

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Which of the five stages of team development is marked by conflict and disagreement?


A) Performing
B) Norming
C) Storming
D) Forming
E) Reforming

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A(n)____________________ is composed of a manager and his or her subordinates in the formal chain of command.

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Teams run efficient meetings,whereas groups run meetings that encourage open-ended discussion.

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Scenario - Malcolm Bagget Malcolm Bagget has been working as a production employee for the last three years. His firm is currently undergoing a change in structure with a new management group and the production department is being restructured. Each production employee will be assigned to a small six-member production team. Malcolm is looking forward to the extensive cross training that has been promised and is looking forward to enjoying more power and discretion than he has had in the past. In addition to skill training, Malcolm is receiving management training in team building. -When Malcolm's team encounters the establishment of order and cohesion with the leader helping to clarify team roles and values,then his team is in the developmental stage of team development of


A) forming.
B) storming.
C) norming.
D) performing.
E) adjourning.

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Self-directed teams consist of 5 to 20 multi-skilled workers who rotate jobs and produce an entire product or service.

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Sylvia is a member of a team that uses e-mail,instant messaging,and blogging to communicate. Although she sees members of her team on breaks and at lunch,Sylvia does not interact with them face-to-face in a professional setting. Sylvia's team can best be described as a:


A) Project team
B) Global team
C) Focus group
D) Virtual team
E) Self-directed team

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____ are goals that cannot be attained by a single party.


A) Conflict goals
B) Mission-driven goals
C) Superordinate goals
D) Competitive goals
E) Extraordinary goals

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The collaborating style of conflict resolution is based on a ____ degree of assertiveness and a ____ degree of cooperativeness.


A) high, high
B) high, low
C) low, high
D) low, low
E) low, medium

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Which of the following behaviors is NOT consistent with the socioemotional role?


A) Encourage
B) Energize
C) Harmonize
D) Compromise
E) Follow

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An avoiding style to handle conflict involves a high degree of assertiveness and a low degree of cooperation.

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Cross-border work teams made up of members of different nationalities whose activities span multiple countries are called


A) self-directed teams.
B) project teams.
C) multinational teams.
D) long distance teams.
E) global teams.

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Which of the following is a standard of conduct that is shared by team members and guides their behavior?


A) Leadership
B) Cohesiveness
C) Norm
D) Attitude
E) None of these

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Which of the following refers to a unit of two or more people who interact and coordinate their work to accomplish a specific objective?


A) An organization
B) A team
C) A committee
D) A council
E) Leadership

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____________________ is defined as the extent to which members are attracted to the team and motivated to remain in it.

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Managing team ____ is the most important skill required for effective team management.


A) norms
B) cohesiveness
C) conflict
D) membership
E) none of these

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Stage of development,cohesiveness,norms,and conflict resolution are all part of which component of the work team effectiveness model?


A) Work team effectiveness
B) Team processes
C) Organizational conflict
D) Team composition
E) Team characteristics

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Which of the following teams are described as a team that uses computer technology and groupware so that geographically distant members can collaborate on projects and reach common goals?


A) Functional
B) Command
C) Virtual
D) Long distance
E) Task force

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A goal that cannot be reached by a single party is called a(n)____________________.

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