Question 1

Write one good example of a sports facility objective and one example of a weak sports facility objective. Consider the extent to which each example stands up to the MASTER mnemonic.

Accepted Answer

Scenario A: Our number one priority is t...

Question 2

In order to demonstrate an all-round perspective on performance measurement, Kaplan and Norton (1992)  devised the concept of the:

Accepted Answer

A)   The European Foundation for Quality Management Excellence model
B)   Performance Indicators
C)   The National Benchmarking Service
D)   Balanced Scorecard

Question 3

Concern with the achievement of output targets is best described as:

Accepted Answer

A)   Excellence
B)   Efficiency
C)   Effectiveness
D)   Equity

Question 4

Is self-assessment an appropriate mechanism for measuring performance? Discuss the merits of this against assessment by an independent, external assessor.

Accepted Answer

Self-assessment is an important discipli...

Question 5

The percentage of visits to a sport facility that are identified as being first time visits to the facility is a measure of:

Accepted Answer

A)   Utilization
B)   Economy
C)   Access
D)   Customer Satisfaction

Question 6

Why is performance management important for sports facility managers?

Accepted Answer

A)   To demonstrate whether or not strategies and objectives are being met
B)   To identify financial changes to guide financial decision making
C)   To establish how customers feel about products and services
D)   All of the Above

Question 7

Discuss which performance dimensions are likely to be important for a public sector facility manager, a commercial facility manager, and the manager of a charitable facility.

Accepted Answer

Examples include:

Public Sector Facility...

Question 8

Comparing how much your customers spend on food and drink at your sports facility with the same data from another facility, is an example of:

Accepted Answer

A)   Ratio analysis
B)   Process benchmarking
C)   Data benchmarking
D)   Industrial espionage

Question 9

The annual number of visits per square meter of facility space is a measure of:

Accepted Answer

A)   Utilization
B)   User density
C)   Access
D)   Market share A

Question 10

Is there such a thing as too much evidence for a manager of a sports facility? If so, how can the manager decide which evidence is the most relevant?

Accepted Answer

If managers are not selective in their u...

Question 11

Effectiveness is particularly important in the management of public sector sports facilities for all of the following reasons EXCEPT:

Accepted Answer

A)   The Public Sector has objectives that are largely non-financial
B)   Financial performance is unimportant in the Public Sector
C)   Public Sector managers need to demonstrate the fairness of their services
D)   All of the above are reasons

Question 12

What is the essential ingredient for reliable performance information?

Accepted Answer

A)   An organization's Annual Report
B)   Good quality data
C)   A highly specified computer system
D)   The ability to use a spreadsheet

Question 13

Learning from managers at other facilities about how they score better results for the sale of food and drink than you, is an example of:

Accepted Answer

A)   Process benchmarking
B)   Financial appraisal
C)   Data benchmarking
D)   Performance measurement A

Question 14

What does the 'E' stand for in the MASTER mnemonic?

Accepted Answer

A)   Equity
B)   Efficient
C)   Effective
D)   Ends not Means D

Exam 14: Performance Analytics for Sport Facilities

Write one good example of a sports facility objective and one example of a weak sports facility objective. Consider the extent to which each example stands up to the MASTER mnemonic.

Correct Answer
verified
Scenario A: Our number one priority is t...
View Answer

In order to demonstrate an all-round perspective on performance measurement, Kaplan and Norton (1992) devised the concept of the:

Correct Answer
verified

Concern with the achievement of output targets is best described as:

Correct Answer
verified

Is self-assessment an appropriate mechanism for measuring performance? Discuss the merits of this against assessment by an independent, external assessor.

Correct Answer
verified
Self-assessment is an important discipli...
View Answer

The percentage of visits to a sport facility that are identified as being first time visits to the facility is a measure of:

Correct Answer
verified

Why is performance management important for sports facility managers?

Correct Answer
verified

Discuss which performance dimensions are likely to be important for a public sector facility manager, a commercial facility manager, and the manager of a charitable facility.

Correct Answer
verified
Examples include:
Public Sector Facility...
View Answer

Comparing how much your customers spend on food and drink at your sports facility with the same data from another facility, is an example of:

Correct Answer
verified

The annual number of visits per square meter of facility space is a measure of:

Correct Answer
verified
A

Is there such a thing as too much evidence for a manager of a sports facility? If so, how can the manager decide which evidence is the most relevant?

Correct Answer
verified
If managers are not selective in their u...
View Answer

Effectiveness is particularly important in the management of public sector sports facilities for all of the following reasons EXCEPT:

Correct Answer
verified

What is the essential ingredient for reliable performance information?

Correct Answer
verified

Learning from managers at other facilities about how they score better results for the sale of food and drink than you, is an example of:

Correct Answer
verified
A

What does the 'E' stand for in the MASTER mnemonic?

Correct Answer
verified
D

Exam 14: Performance Analytics for Sport Facilities

Write one good example of a sports facility objective and one example of a weak sports facility objective. Consider the extent to which each example stands up to the MASTER mnemonic.

Correct AnswerverifiedScenario A: Our number one priority is t...View AnswerShow Answer

In order to demonstrate an all-round perspective on performance measurement, Kaplan and Norton (1992) devised the concept of the:

Correct AnswerverifiedShow Answer

Concern with the achievement of output targets is best described as:

Correct AnswerverifiedShow Answer

Is self-assessment an appropriate mechanism for measuring performance? Discuss the merits of this against assessment by an independent, external assessor.

Correct AnswerverifiedSelf-assessment is an important discipli...View AnswerShow Answer

The percentage of visits to a sport facility that are identified as being first time visits to the facility is a measure of:

Correct AnswerverifiedShow Answer

Why is performance management important for sports facility managers?

Correct AnswerverifiedShow Answer

Discuss which performance dimensions are likely to be important for a public sector facility manager, a commercial facility manager, and the manager of a charitable facility.

Correct AnswerverifiedExamples include:Public Sector Facility...View AnswerShow Answer

Comparing how much your customers spend on food and drink at your sports facility with the same data from another facility, is an example of:

Correct AnswerverifiedShow Answer

The annual number of visits per square meter of facility space is a measure of:

Correct AnswerverifiedA

Is there such a thing as too much evidence for a manager of a sports facility? If so, how can the manager decide which evidence is the most relevant?

Correct AnswerverifiedIf managers are not selective in their u...View AnswerShow Answer

Effectiveness is particularly important in the management of public sector sports facilities for all of the following reasons EXCEPT:

Correct AnswerverifiedShow Answer

What is the essential ingredient for reliable performance information?

Correct AnswerverifiedShow Answer

Learning from managers at other facilities about how they score better results for the sale of food and drink than you, is an example of:

Correct AnswerverifiedA

What does the 'E' stand for in the MASTER mnemonic?

Correct AnswerverifiedD

Correct Answer
verified
Scenario A: Our number one priority is t...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Self-assessment is an important discipli...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Examples include:
Public Sector Facility...
View Answer

Correct Answer
verified

Correct Answer
verified
A

Correct Answer
verified
If managers are not selective in their u...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
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A

Correct Answer
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D