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Information silos are the conditions tha...View Answer
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A) It is used to forecast sales and to create manufacturing plans and schedules to meet those forecasts.
B) It posts activities in the general ledger and other accounting applications.
C) It consolidates business operations into a single,consistent,computing platform.
D) It enables a gradual move to ERP.
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A) CRM is a suite of applications,a database,and a set of inherent processes for consolidating business operations into a single,consistent,computing platform.
B) CRM systems vary in the degree of functionality they provide.
C) CRM incorporates accounting,manufacturing,inventory,and human resources applications.
D) CRM systems are designed to avoid being customer-centric.
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A) Walled garden
B) Information silo
C) Scheduling
D) System integration
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A) customer acquisition
B) marketing
C) relationship management
D) loss
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A) ERP
B) EAI
C) CRM
D) SAP
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A) Marketing
B) Customer acquisition
C) Loss
D) Relationship management
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A) Personal information systems that support a particular department are sometimes called departmental information systems.
B) Adapting to changes in personal information systems is difficult.
C) Such systems have only one user and hence procedures need not be documented or formalized in any way.
D) The solutions to problems in a personal information system usually involve more than one department.
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A customer relationship management syste...View Answer
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A) scheduling of groundskeeping
B) contact manager
C) charging of membership fees
D) ordering of restaurant supplies from suppliers
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A) To specify a gap,an organization must know both what it needs and what the new product does.
B) The first challenge is to find a licensed enterprise product that is a perfect fit for the organization.
C) While identifying the gaps is easy,deciding what to do with them is a major challenge.
D) While resolving gaps,changing the way an organization adapts to a new application is easier than altering an application to match what the organization does.
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A workgroup information system is an inf...View Answer
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A) time-consuming business processes and involve substantial investment
B) predesigned procedures for using the software products
C) the activities which alter and design business processes to take advantage of new information systems
D) always accompanied by business process reengineering
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A) interenterprise information system
B) collaborative information system
C) functional information system
D) departmental information system
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Enterprise information systems are infor...View Answer
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A) diseconomies of scope
B) increased costs for the organization
C) diminishing marginal returns
D) reduced organizational innovation
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