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Twitter is useful for communications between friends,but not for communications between businesses and customers.

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An accessible channel means the marketer knows who the customer is and can specifically address that person.

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Sam's Club has developed a website that allows employees to create a profile and connect with co-workers for the purpose of getting acquainted and building a work related network.This is an example of a


A) virtual reality.
B) podcast.
C) recruiting tool.
D) social network.
E) employment opportunity.

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Zipcar is a group of individuals who share a car's services in order to save money and keep the environment green.Zipcar encourages its users to go to a blog and make comments or post ratings and reviews.These people would be called ____ with reference to the blog.


A) Collectors
B) Spectators
C) Joiners
D) Creators
E) Critics

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Digital marketing is a term used for any electronic media that functions using digital codes.

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Dion is a marketing communications consultant who specializes in the strategic use of social networking sites.Which of the following statements would most likely describe the companies that can use Dion's services?


A) Any sized company
B) Only large to medium sized companies
C) Only companies with a specialized target market
D) Only companies with a unique product
E) Only companies whose target customer is mainly women

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____ facilitates ____,as it enables customer engagement to facilitate product innovation.


A) Accessibility / customization
B) Addressability / relationship marketing
C) Accessibility / relationship marketing
D) Control / relationship marketing
E) Control / customization

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Social networking sites are useful for large business,but are not financially feasible for small businesses.

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Explain the ethical issues associated with digital media.

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The majority of online shoppers read ratings and reviews to aid in their purchasing decisions.

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KFC has restaurants in Mexico where Inactives make up the majority of the online population.To match their marketing efforts with the characteristics of the population,KFC should


A) have a contest to gather consumer-generated content.
B) ignore comments from Critics.
C) create a Fan Page and invite consumers to post their thoughts.
D) post its own promotional messages on blogs and websites.
E) focus more on traditional promotions rather than social networking.

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Scenario 10.2 Use the following to answer the questions. Regardless of their age,income,or gender,an increasing number of people are turning to the Internet to search for information,products,people,news,maps,entertainment,and whatever else you can think of.At the forefront of this massive search is Google;accompanying Google are social media sites such as Facebook,Twitter,and Pinterest.Google has developed methods for making information useful to all types of Internet users.Some users want to critique the information,some just want to read the information,and some want to be the information writers.Facebook,originally used as a social networking application,is now picked up by retailers,brands,celebrities,churches,political campaigns,and non-profit agencies who are designing Fan Pages.Twitter is a more real-time site and,as is Pinterest,a more personally-affiliated medium. -Refer to Scenario 10.2.If the Morningside Church wants to provide its members with a venue to read what other people think about its ideas,worship style,and community services,and to share their own ideas,it could use ______.Those who would most likely want to simply read the opinions of others are _____,while those who would like to also share their own ideas,are ____.


A) Twitter;Creators;Critics
B) Twitter;Creators;Spectators
C) Twitter account;Inactives;Creators
D) a blog;Joiners;Creators
E) a blog;Spectators;Creators

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Scenario 10.1 Use the following to answer the questions. The Walt Disney Company is a master at incorporating all the unique characteristics of digital media into their website.They know how to appeal to all types of consumers and utilize the full potential of digital media.The Disney website immediately catches your attention with sights and sounds that come alive.Not only can you catch a glimpse of an upcoming movie,but also connect with your favorite characters from movies past.The website offers age-appropriate games and activities,including the ability to create a fairy-tale cottage.The Disney Parks have their own links of course,along with Radio Disney,the Disney Store,family vacation packages,and an educator's corner.An adult or child can enjoy navigating through the electronic marketing of Disney. -Refer to Scenario 10.1.Disney's Fan Page on Facebook allows people to link with other Disney enthusiasts.This is an example of


A) addressability.
B) interactivity.
C) accessibility.
D) connectivity.
E) control.

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Telluride Ski Resort in Telluride,Colorado is a world-class ski destination.Taylor is a newly-hired manager of digital media and electronic marketing for Telluride.Taylor remembers reading about a new trend in video marketing,using _________ to engage and create a community of customers.


A) blogs
B) amateur filmmakers
C) Twitter announcements
D) advertising firms to develop videos
E) virtual realities

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____ includes any attempt to intentionally conduct dishonest activities online.


A) Racketeering
B) Online spam
C) Digital identity theft
D) Online fraud
E) Online bribery

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____ are those consumers who construct their own media outlets,such as blogs,podcasts,consumer-generated videos,and wikis.


A) Creators
B) Critics
C) Collectors
D) Joiners
E) Spectators

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Anyone who becomes a member of MySpace,Twitter,Facebook,or other social networking sites is a


A) Collector.
B) Spectator.
C) Joiner.
D) Creator.
E) Critic.

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Describe the six segments included in the Social Technographics Profile.

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The six segments included in the Social ...

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Describe the opportunities that have evolved in marketing due to the use of digital media.

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____ are web-based journals in which writers can editorialize and interact with other Internet users.


A) Bings
B) Googles
C) Blogs
D) Podcasts
E) Wikis

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