Question 1

It is much easier to persuade people who like you.

Accepted Answer

A) True 
 B)False

Question 2

Being the first to listen during a negotiation session results in distrust.

Accepted Answer

A) True 
 B)False

Question 3

Effective communication is a major tool the leader can use to inspire organizational members to take responsibility for creating a better future.

Accepted Answer

A) True 
 B)False

Question 4

In cross-cultural relations, an attitude of highest respect is to communicate the belief that another person's culture is:

Accepted Answer

A)   of considerable value, but still not as good as yours.
B)   different from but not inferior to yours.
C)   good enough to be exported to your country.
D)   in the top 10 percent of world cultures.

Question 5

A useful contributor to inspirational communication is to sprinkle a conversation with emotion-provoking words.

Accepted Answer

A) True 
 B)False

Question 6

Steven, the legal representative of a company entering into a joint venture with another firm, formulates an agreement after discussions with his counteparts. The agreement is such that both companies are satisfied and stand to gain from the joint venture. The given example shows the _____ style of conflict management.

Accepted Answer

A)   accommodative
B)   competitive
C)   collaborative
D)   avoidant C

Question 7

A communication strategy that can make people appear powerful is:

Accepted Answer

A)   being short in verbal presentations.
B)   boldly attacking people.
C)   emphasizing self-deprecation.
D)   knowing exactly what they want.

Question 8

Sprinkling business talk with jargon is useful in:

Accepted Answer

A)   making the speaker appear highly original.
B)   adding to a person's popularity.
C)   inspiring workers to a higher purpose.
D)   avoiding stereotyped thinking.

Question 9

A challenge for the leader who wants to listen carefully to subordinates is that most people speak much faster than they can listen.

Accepted Answer

A) True 
 B)False

Question 10

The purpose of collaboration is to:

Accepted Answer

A)   maximize the gain for one party at the expense of the other.
B)   find a good compromise solution to the dispute.
C)   combine several approaches to conflict resolution.
D)   search for win-win solutions to conflicts. D

Question 11

A frame in communication is built around the best context for responding to the needs of others.

Accepted Answer

A) True 
 B)False

Question 12

A problem noted with selective listening on the part of the leader is that it can block him or her from paying attention to a full range of problems.

Accepted Answer

A) True 
 B)False

Question 13

The _____ style of conflict management is halfway between domination and appeasement.

Accepted Answer

A)   avoidant
B)   sharing
C)   collaborative
D)   accommodative

Question 14

Materials handling manager Mary Ann wants to make the rounds. Therefore, she:

Accepted Answer

A)   casually drops by the cubicles of her direct reports to chat.
B)   drops in on higher-ranking managers to discuss strategy.
C)   sends an intranet survey to direct reports asking for their input on problems.
D)   makes an informal inspection of other departments.

Question 15

Bartering is a form of negotiation in which _____.

Accepted Answer

A)   people become self-sacrificing or generous just to maintain a relationship
B)   a moderate but incomplete satisfaction for both parties results in a compromise
C)   the parties exchange goods and services in a manner pleasing both sides
D)   people withdraw from conflict or rely upon fate

Question 16

A symptom of conflict with extremely negative consequences is when an organization:

Accepted Answer

A)   has departments competing for dominance behind the scenes.
B)   engages in the collaborative style of conflict management.
C)   focuses its energy in struggling with the competition.
D)   uses mediators to help settle disputes.

Question 17

Which of the following examples illustrates an indirect tie according to the strength-of-ties perspective?

Accepted Answer

A)   Alfred and Anthony are close friends and often send messages to each other.
B)   Martin contacts his friend Edwin through a networking site.
C)   Sarah is connected to Michael through her friend Shirley.
D)   Nancy is part of a group formed by her close friends from college on a social networking site. C

Question 18

During negotiations, the focus should be on positions rather than interests.

Accepted Answer

A) True 
 B)False

Question 19

Beginning with an extreme demand is the best approach toward negotiation.

Accepted Answer

A) True 
 B)False

Question 20

Gavin, the chief executive officer of a pharmaceutical company, is scheduled to address the company's research and development team to appreciate their achievements and present the company's agenda for the next year. Gavin prepares his speech focusing on the research team's activities and plans relevant to their function. In order to convey power and authority, what are the steps to be taken by Gavin while delivering the speech?

Accepted Answer

An axiom of persuasive communication is ...

Exam 12: Communication and Conflict Resolution Skills

It is much easier to persuade people who like you.

Correct Answer
verified

Being the first to listen during a negotiation session results in distrust.

Correct Answer
verified

Effective communication is a major tool the leader can use to inspire organizational members to take responsibility for creating a better future.

Correct Answer
verified

In cross-cultural relations, an attitude of highest respect is to communicate the belief that another person's culture is:

Correct Answer
verified

A useful contributor to inspirational communication is to sprinkle a conversation with emotion-provoking words.

Correct Answer
verified

Correct Answer
verified
C

A communication strategy that can make people appear powerful is:

Correct Answer
verified

Sprinkling business talk with jargon is useful in:

Correct Answer
verified

A challenge for the leader who wants to listen carefully to subordinates is that most people speak much faster than they can listen.

Correct Answer
verified

The purpose of collaboration is to:

Correct Answer
verified
D

A frame in communication is built around the best context for responding to the needs of others.

Correct Answer
verified

A problem noted with selective listening on the part of the leader is that it can block him or her from paying attention to a full range of problems.

Correct Answer
verified

The _____ style of conflict management is halfway between domination and appeasement.

Correct Answer
verified

Materials handling manager Mary Ann wants to make the rounds. Therefore, she:

Correct Answer
verified

Bartering is a form of negotiation in which _____.

Correct Answer
verified

A symptom of conflict with extremely negative consequences is when an organization:

Correct Answer
verified

Which of the following examples illustrates an indirect tie according to the strength-of-ties perspective?

Correct Answer
verified
C

During negotiations, the focus should be on positions rather than interests.

Correct Answer
verified

Beginning with an extreme demand is the best approach toward negotiation.

Correct Answer
verified

Correct Answer
verified
An axiom of persuasive communication is ...
View Answer

Exam 12: Communication and Conflict Resolution Skills

It is much easier to persuade people who like you.

Correct AnswerverifiedShow Answer

Being the first to listen during a negotiation session results in distrust.

Correct AnswerverifiedShow Answer

Effective communication is a major tool the leader can use to inspire organizational members to take responsibility for creating a better future.

Correct AnswerverifiedShow Answer

In cross-cultural relations, an attitude of highest respect is to communicate the belief that another person's culture is:

Correct AnswerverifiedShow Answer

A useful contributor to inspirational communication is to sprinkle a conversation with emotion-provoking words.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedC

A communication strategy that can make people appear powerful is:

Correct AnswerverifiedShow Answer

Sprinkling business talk with jargon is useful in:

Correct AnswerverifiedShow Answer

A challenge for the leader who wants to listen carefully to subordinates is that most people speak much faster than they can listen.

Correct AnswerverifiedShow Answer

The purpose of collaboration is to:

Correct AnswerverifiedD

A frame in communication is built around the best context for responding to the needs of others.

Correct AnswerverifiedShow Answer

A problem noted with selective listening on the part of the leader is that it can block him or her from paying attention to a full range of problems.

Correct AnswerverifiedShow Answer

The _____ style of conflict management is halfway between domination and appeasement.

Correct AnswerverifiedShow Answer

Materials handling manager Mary Ann wants to make the rounds. Therefore, she:

Correct AnswerverifiedShow Answer

Bartering is a form of negotiation in which _____.

Correct AnswerverifiedShow Answer

A symptom of conflict with extremely negative consequences is when an organization:

Correct AnswerverifiedShow Answer

Which of the following examples illustrates an indirect tie according to the strength-of-ties perspective?

Correct AnswerverifiedC

During negotiations, the focus should be on positions rather than interests.

Correct AnswerverifiedShow Answer

Beginning with an extreme demand is the best approach toward negotiation.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedAn axiom of persuasive communication is ...View AnswerShow Answer

Correct Answer
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C

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D

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Correct Answer
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C

Correct Answer
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Correct Answer
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Correct Answer
verified
An axiom of persuasive communication is ...
View Answer