Question 1

Match the following:
-competition

Accepted Answer

A)  lowest level of interdependence
B)  measure perceptions and attitudes
C)  building relationships
D)  getting agreements
E)  perceptions of working in oppositionF) win-win negotiationsG) friendly interactionsH) goals incompatible; interactions importantI) interpersonal issuesJ) conflict resolution by an outsiderK) goals and content of workL) different perceptions between organizationsM) proper planningN) how to achieve goals and do the workO) promote group effectivenessP) goals may differ but be compatibleQ) situational characteristicsR) used when conflict causes major disruptionsS) two or more parties reach an agreementT) mathematical models

Question 2

Using structure to manage conflict includes all of the following EXCEPT:

Accepted Answer

A)  use of a hierarchy.
B)  use of rules and procedures.
C)  use of third-party peacemaking.
D)  use of liaison roles.
E)  use of task forces.

Question 3

McDonald's not including fat content in its published nutritional information is an example of

Accepted Answer

A)  conflict between an organization and the environment.
B)  conflict between suppliers.
C)  intergroup conflict.
D)  sequential conflict.
E)  pooled conflict.

Question 4

How does a liaison help manage conflict?

Accepted Answer

A)  By training parties to the conflict in resolution techniques
B)  By taking the conflict to a higher level in the managerial hierarchy
C)  By establishing rules and procedures to resolve the conflict
D)  By ensuring appropriate conflict stimulation methods are used
E)  By coordinating activities and acting as a common point of contact

Question 5

Conflict regarding the goals and content of work refers to legal conflict.

Accepted Answer

A) True 
 B)False

Question 6

Negotiation includes all of the following EXCEPT:

Accepted Answer

A)  has two or more parties.
B)  the parties have different preferences regarding an issue.
C)  it can only be interpersonal.
D)  the parties need to reach agreement.
E)  the parties can be groups or individuals.

Question 7

When two people distrust each other's motives, dislike one another, or for some other reasons simply can't get along, we say a(n) ______ clash exists.

Accepted Answer

The answer of When two people distrust each other's motives,...

Question 8

As a device for managing conflict, a manager in a(n) _______ coordinates activities acting as a common point of contact.

Accepted Answer

The answer of As a device for managing conflict, a...

Question 9

Conflict is a common occurrence in organizations.

Accepted Answer

A) True 
 B)False

Question 10

Team-building activities include all of the following EXCEPT:

Accepted Answer

A)  are intended to enhance effectiveness.
B)  are used when the need for conflict management is acute.
C)  are intended to enhance satisfaction.
D)  it promotes overall group effectiveness.
E)  there should be less conflict among group members.

Question 11

All of the following are included in the PRAM model of negotiating EXCEPT:

Accepted Answer

A)  planning.
B)  rationality.
C)  getting win-win agreements.
D)  building relations.
E)  maintenance.

Question 12

If each store is considered a "department" by the Gap clothing stores, it operates with _______ interdependence.

Accepted Answer

The answer of If each store is considered a "department"...

Question 13

The Win-Win approach is a four-step approach illustrated in ______ model.

Accepted Answer

The answer of The Win-Win approach is a four-step approach...

Question 14

Match the following:
-pooled interdependence

Accepted Answer

A)  lowest level of interdependence
B)  measure perceptions and attitudes
C)  building relationships
D)  getting agreements
E)  perceptions of working in oppositionF) win-win negotiationsG) friendly interactionsH) goals incompatible; interactions importantI) interpersonal issuesJ) conflict resolution by an outsiderK) goals and content of workL) different perceptions between organizationsM) proper planningN) how to achieve goals and do the workO) promote group effectivenessP) goals may differ but be compatibleQ) situational characteristicsR) used when conflict causes major disruptionsS) two or more parties reach an agreementT) mathematical models

Question 15

Match the following:
-first step in win-win negotiation

Accepted Answer

A)  lowest level of interdependence
B)  measure perceptions and attitudes
C)  building relationships
D)  getting agreements
E)  perceptions of working in oppositionF) win-win negotiationsG) friendly interactionsH) goals incompatible; interactions importantI) interpersonal issuesJ) conflict resolution by an outsiderK) goals and content of workL) different perceptions between organizationsM) proper planningN) how to achieve goals and do the workO) promote group effectivenessP) goals may differ but be compatibleQ) situational characteristicsR) used when conflict causes major disruptionsS) two or more parties reach an agreementT) mathematical models

Question 16

Sanjana is an operations manager at ABC Manufacturing. She is facing a significant conflict in her department. Her first step in resolving conflict is to

Accepted Answer

A)  separate the parties until they cool down.
B)  identify each party's conflict resolution style.
C)  accommodate each party's demands as well as possible.
D)  attempt to determine the source of the conflict.
E)  establish a superordinate goal.

Question 17

Competition occurs when the goals are incompatible, and the interactions are important to each party's meeting its goals.

Accepted Answer

A) True 
 B)False

Question 18

Discuss the difference between an individual differences approach and a situational characteristics approach to studying negotiation. Explain the strengths and weaknesses of each approach.

Accepted Answer

An individual differences approach to st...

Question 19

All of the following are true about conflict EXCEPT:

Accepted Answer

A)  it is a process, not a singular event.
B)  the parties involved may be individuals, groups, or organizations.
C)  it involves discomfort or animosity.
D)  the parties involved need to perceive it for it to be real.
E)  it is the central component of competition.

Question 20

What are the most common reactions to conflict? Which reaction is most beneficial to organizations?

Accepted Answer

The most common reactions to conflict ca...

Exam 15: Conflict and Negotiation in Organizations

All of the following are true about conflict EXCEPT:

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Conflict regarding the goals and content of work refers to legal conflict.

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If each store is considered a "department" by the Gap clothing stores, it operates with _______ interdependence.

Correct AnswerverifiedShow Answer

McDonald's not including fat content in its published nutritional information is an example of

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As a device for managing conflict, a manager in a(n) _______ coordinates activities acting as a common point of contact.

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How does a liaison help manage conflict?

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Match the following: -pooled interdependence

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Team-building activities include all of the following EXCEPT:

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Match the following: -first step in win-win negotiation

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Negotiation includes all of the following EXCEPT:

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Conflict is a common occurrence in organizations.

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Using structure to manage conflict includes all of the following EXCEPT:

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Match the following: -competition

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Discuss the difference between an individual differences approach and a situational characteristics approach to studying negotiation. Explain the strengths and weaknesses of each approach.

Correct AnswerAnswered by ExamLex AIAn individual differences approach to st...View AnswerShow Answer

The Win-Win approach is a four-step approach illustrated in ______ model.

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Sanjana is an operations manager at ABC Manufacturing. She is facing a significant conflict in her department. Her first step in resolving conflict is to

Correct AnswerverifiedShow Answer

When two people distrust each other's motives, dislike one another, or for some other reasons simply can't get along, we say a(n) ______ clash exists.

Correct AnswerverifiedShow Answer

Competition occurs when the goals are incompatible, and the interactions are important to each party's meeting its goals.

Correct AnswerverifiedShow Answer

What are the most common reactions to conflict? Which reaction is most beneficial to organizations?

Correct AnswerAnswered by ExamLex AIThe most common reactions to conflict ca...View AnswerShow Answer

All of the following are included in the PRAM model of negotiating EXCEPT:

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Correct Answer
Answered by ExamLex AI
An individual differences approach to st...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
Answered by ExamLex AI
The most common reactions to conflict ca...
View Answer

Correct Answer
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