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Exam 1: Business Communication in the Digital Age

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Question 41

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Thinking creatively and critically means 

A) agreeing with your supervisor at all times.
B) going with your gut instinct.
C) being able to make decisions quickly.
D) having opinions that are backed by reason and evidence.

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Question 42

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Maxwell is sending an e-mail message to the Securities and Exchange Commission to ask about a specific Sarbanes-Oxley regulation. This is an example of internal communication.

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Question 43

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In falling into the ________________ trap, people try to explain away unethical actions by justifying them with excuses.

Feedback from employees to management forms the ____________________ flow of communication in most organizations.

____________________ language is language that does not discriminate against individuals or groups on the basis of their sex, ethnicity, disability, race, sexual orientation, or age.

Melinda, a company department manager, frequently communicates via text messages with other department managers within the company. This is an example of an upward flow of communication.

Describe five trends occurring in today's dynamic workplace and discuss how communication skills are related to those changes.

________________ communication includes exchanging ideas and messages with customers, suppliers, the government, and the public.

The three basic functions of business communication are to 

Gerard's company will no longer store its data using in-house hardware and software; instead, data will be stored online at a remote location. This type of technology is called 

The 21-century economy is based mainly on 

Knowledge and information workers must be able to think critically, make sound decisions, and 

External communication includes sharing ideas and messages with superiors, coworkers, and subordinates.

Lucy works in an office that has nonterritorial workspaces. This is new to her, and she would like to display good open office etiquette. What should she do? 

Naoko has just moved to the United States and is taking a class to improve her English skills. What organizational communication barrier is she trying to overcome? 

Of the following, the least rich communication media are 

Daniel must handle a complex organizational issue. Which of the following media would be best for this purpose? 

One advantage of oral communication over written communication is that oral communication can be more easily adjusted to the audience.

A free exchange of information helps organizations 

Communication today generally flows one way-from companies to the public.