Question 1

Teams may reach a decision by ____________________, which requires that discussion continues until all members have aired their opinions and, ultimately, agree.

Accepted Answer

The answer of Teams may reach a decision by ____________________,...

Question 2

Which is the most accurate statement about nonverbal communication?

Accepted Answer

A)  All nonverbal communication is unintentional.
B)  Nonverbal communication refers only to body language.
C)  A nonverbal message is always accompanied by spoken words.
D)  Nonverbal messages in some situations speak louder than the words spoken. D

Question 3

In the workplace you are more likely to be taken seriously and more likely to be promoted if you look and sound professional.

Accepted Answer

A) True 
 B)False

Question 4

You are attending your first workplace meeting and want to make a good impression. You should try to take credit for everything to show how valuable you are.

Accepted Answer

A) True 
 B)False

Question 5

Renzo uses his computer to access an online meeting room where he takes part in meetings with his department members. In this meeting room, participants are able to present PowerPoint slides and Word documents, share spreadsheets, demonstrate products, visit Web pages, and use a white board. Renzo and his colleagues are using what type of collaboration technology?

Accepted Answer

A)  Audioconferencing 
B)  Web conferencing 
C)  Instant messaging 
D)  A blog

Question 6

Stephanie is about to start her first full-time job after earning her degree and wants to appear as professional as possible. What advice would you give her?

Accepted Answer

A)  Change her current e-mail address, which is StephIsSmokingHot@yahoo.com, to something more businesslike and professional.
B)  Use her smartphone during meetings only for meeting-related purposes.
C)  Avoid slang, poor grammar, and profanity.
D)  All of these choices will help Stephanie appear more professional. D

Question 7

List five characteristics of successful teams and explain why each characteristic leads to team success.

Accepted Answer

Students will select five of the followi...

Question 8

Peter was just hired as an accounting assistant and wants to make a good impression in his new position. What should he do when listening to his supervisor?

Accepted Answer

A)  Don't ask questions because doing so may make him look ignorant.
B)  Show his interest by leaning forward and striving for good eye contact.
C)  Feel free to answer the phone if he receives a call to show how busy he is.
D)  Rely on his memory for the details rather than take notes to show how sharp he is.

Question 9

Elizabeth spends a lot of time listening to her colleagues during meetings. Because she must remember what they say, she is always careful to identify main ideas and recognize the purpose of their messages. Elizabeth is engaging in

Accepted Answer

A)  discriminative listening.
B)  critical listening.
C)  lag time.
D)  supportive listening.

Question 10

As meeting leader, Benjamin should always begin on time, even if some participants have not yet arrived.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is an effective way to improve your nonverbal communication skills?

Accepted Answer

A)  Ignore facial expressions and body language; instead, focus only on the verbal message.
B)  Ask friends and family members to give you feedback on your nonverbal behavior.
C)  Try to avoid associating with people from diverse cultures since you might misunderstand their nonverbal messages.
D)  All of these choices are effective ways to improve your nonverbal communication skills.

Question 12

Use ____________________ time, the extra time you have between the speaker's ideas, to review what the speaker is saying.

Accepted Answer

The answer of Use ____________________ time, the extra time you...

Question 13

Which of the following is a typical ground rule for meetings?

Accepted Answer

A)  Communicate openly and listen carefully.
B)  Confront conflict frankly.
C)  Follow the agenda.
D)  All of these are typical meeting ground rules.

Question 14

Select the most accurate statement about meetings.

Accepted Answer

A)  Most people look forward to meetings.
B)  Meetings should be viewed as opportunities to demonstrate leadership, communication, and problem-solving skills.
C)  Employees at the management level generally attend fewer meetings than workers at lower levels in an organization.
D)  Meetings are an excellent way to communicate information that does not require immediate feedback.

Question 15

Generally, teams are able to make better decisions.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is the best advice for sending professional e-mails on the job?

Accepted Answer

A)  Use complete sentences and proper punctuation.
B)  Use IM abbreviations to make your messages more concise.
C)  Check grammar and spelling only when sending external messages to save time and increase productivity.
D)  Use a lot of exclamation points to show your enthusiasm.

Question 17

Which of the following is the most accurate statement about your workplace appearance and attire?

Accepted Answer

A)  When building your workplace wardrobe, buy as many outfits as possible.
B)  Casual dress policies have led to reduced productivity and lax behavior in some workplaces.
C)  If you're competent, it doesn't matter what you wear.
D)  To make yourself stand out in the workplace, wear flashy garments and clunky jewelry.

Question 18

Listening to customers usually results in increased sales and profitability, as well as improved customer retention.

Accepted Answer

A) True 
 B)False

Question 19

____________________ communication includes all unwritten and unspoken messages, both intentional and unintentional. Examples include eye contact, facial expressions, body movements, space, time, distance, and appearance.

Accepted Answer

Nonverbal

Question 20

____________________ conferencing allows attendees to use their computers to access an online, virtual meeting room where they can present PowerPoint slides, share spreadsheets and Word documents, demonstrate products, and interact with participants in real time.

Accepted Answer

The answer of ____________________ conferencing allows attendees to use their...

Exam 2: Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

Teams may reach a decision by ____________________, which requires that discussion continues until all members have aired their opinions and, ultimately, agree.

Correct Answer
verified

Which is the most accurate statement about nonverbal communication?

Correct Answer
verified
D

In the workplace you are more likely to be taken seriously and more likely to be promoted if you look and sound professional.

Correct Answer
verified

You are attending your first workplace meeting and want to make a good impression. You should try to take credit for everything to show how valuable you are.

Correct Answer
verified

Correct Answer
verified

Stephanie is about to start her first full-time job after earning her degree and wants to appear as professional as possible. What advice would you give her?

Correct Answer
verified
D

List five characteristics of successful teams and explain why each characteristic leads to team success.

Correct Answer
verified
Students will select five of the followi...
View Answer

Peter was just hired as an accounting assistant and wants to make a good impression in his new position. What should he do when listening to his supervisor?

Correct Answer
verified

Elizabeth spends a lot of time listening to her colleagues during meetings. Because she must remember what they say, she is always careful to identify main ideas and recognize the purpose of their messages. Elizabeth is engaging in

Correct Answer
verified

As meeting leader, Benjamin should always begin on time, even if some participants have not yet arrived.

Correct Answer
verified

Which of the following is an effective way to improve your nonverbal communication skills?

Correct Answer
verified

Use ____________________ time, the extra time you have between the speaker's ideas, to review what the speaker is saying.

Correct Answer
verified

Which of the following is a typical ground rule for meetings?

Correct Answer
verified

Select the most accurate statement about meetings.

Correct Answer
verified

Generally, teams are able to make better decisions.

Correct Answer
verified

Which of the following is the best advice for sending professional e-mails on the job?

Correct Answer
verified

Which of the following is the most accurate statement about your workplace appearance and attire?

Correct Answer
verified

Listening to customers usually results in increased sales and profitability, as well as improved customer retention.

Correct Answer
verified

____________________ communication includes all unwritten and unspoken messages, both intentional and unintentional. Examples include eye contact, facial expressions, body movements, space, time, distance, and appearance.

Correct Answer
verified
Nonverbal

____________________ conferencing allows attendees to use their computers to access an online, virtual meeting room where they can present PowerPoint slides, share spreadsheets and Word documents, demonstrate products, and interact with participants in real time.

Correct Answer
verified

Exam 2: Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

Teams may reach a decision by ____________________, which requires that discussion continues until all members have aired their opinions and, ultimately, agree.

Correct AnswerverifiedShow Answer

Which is the most accurate statement about nonverbal communication?

Correct AnswerverifiedD

In the workplace you are more likely to be taken seriously and more likely to be promoted if you look and sound professional.

Correct AnswerverifiedShow Answer

You are attending your first workplace meeting and want to make a good impression. You should try to take credit for everything to show how valuable you are.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Stephanie is about to start her first full-time job after earning her degree and wants to appear as professional as possible. What advice would you give her?

Correct AnswerverifiedD

List five characteristics of successful teams and explain why each characteristic leads to team success.

Correct AnswerverifiedStudents will select five of the followi...View AnswerShow Answer

Peter was just hired as an accounting assistant and wants to make a good impression in his new position. What should he do when listening to his supervisor?

Correct AnswerverifiedShow Answer

Elizabeth spends a lot of time listening to her colleagues during meetings. Because she must remember what they say, she is always careful to identify main ideas and recognize the purpose of their messages. Elizabeth is engaging in

Correct AnswerverifiedShow Answer

As meeting leader, Benjamin should always begin on time, even if some participants have not yet arrived.

Correct AnswerverifiedShow Answer

Which of the following is an effective way to improve your nonverbal communication skills?

Correct AnswerverifiedShow Answer

Use ____________________ time, the extra time you have between the speaker's ideas, to review what the speaker is saying.

Correct AnswerverifiedShow Answer

Which of the following is a typical ground rule for meetings?

Correct AnswerverifiedShow Answer

Select the most accurate statement about meetings.

Correct AnswerverifiedShow Answer

Generally, teams are able to make better decisions.

Correct AnswerverifiedShow Answer

Which of the following is the best advice for sending professional e-mails on the job?

Correct AnswerverifiedShow Answer

Which of the following is the most accurate statement about your workplace appearance and attire?

Correct AnswerverifiedShow Answer

Listening to customers usually results in increased sales and profitability, as well as improved customer retention.

Correct AnswerverifiedShow Answer

____________________ communication includes all unwritten and unspoken messages, both intentional and unintentional. Examples include eye contact, facial expressions, body movements, space, time, distance, and appearance.

Correct AnswerverifiedNonverbal

____________________ conferencing allows attendees to use their computers to access an online, virtual meeting room where they can present PowerPoint slides, share spreadsheets and Word documents, demonstrate products, and interact with participants in real time.

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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D

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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D

Correct Answer
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Students will select five of the followi...
View Answer

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Nonverbal

Correct Answer
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