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There is strong research evidence that personality characteristics are major determinants of purchasing power.

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Social surroundings during the purchase decision do not include the presence of a salesperson.

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The values, knowledge, beliefs, customs, objects, and concepts of a society affect how people make purchasing decisions.

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Purchasers who intend to use or benefit from the purchased product and do not buy products for business purposes are called the


A) ultimate consumers.
B) end-use consumption group.
C) business market.
D) household purchasing group.
E) organizational market.

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Many aspects of consumer buying decisions are affected by the individual's level of involvement. Level of involvement is


A) the importance and intensity of interest in a product in a particular situation.
B) the buyer's perception, motives, and abilities.
C) the amount of external search that an individual puts into the decision-making process.
D) the particular circumstance or environment in which consumers find themselves.
E) a combination of an individual's demographic factors.

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Marissa goes to Target to purchase school supplies for her two children. As she is approaching the check-out counter, she sees a vase she just has to have and buys it immediately. Marissa's purchase of the vase is an example of


A) limited problem solving.
B) impulse buying.
C) routinized response behavior.
D) addictive consumption.
E) situational involvement.

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Which of the following buying situations is most consistent with routinized response behavior?


A) Ian buying his first pair of basketball shoes
B) Molly buying a new set of tires for her car
C) Aaron buying a new fishing rod and reel
D) Stephanie buying bottled water
E) Bryan buying a new software program

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A buyer's actions at any point in time are affected by one major motive.

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Identify and describe the five major categories of situational influences.

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When a new variety of Kashi whole-grain breakfast cereals is first introduced, consumers will most likely engage in ____ when deciding whether or not to purchase this new product.


A) extended problem solving
B) limited problem solving
C) situational solving behavior
D) routinized response behavior
E) automatic processing behavior

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Psychological influences operate within individuals to determine, in part, their behavior as consumers.

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Shaun is going shopping with his dad to buy his first baseball glove for Little League. He listens to his dad talk to the salesperson at the sporting goods store, watches him examine the stitching in the glove and then rub his finger over the leather palm. Shaun's observations are part of his


A) consumer development.
B) attitude development.
C) purchasing evaluation.
D) consumer socialization.
E) consumer attitude.

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Children often achieve ____ by observing parents and older siblings in purchase situations and then through their own purchase experiences.


A) consumer socialization
B) personality
C) role identification
D) social class
E) attitude formation

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Jenny plans to buy a new swimsuit for her spring break cruise. She has not seen this year's styles and thus will do some comparison shopping before making a purchase decision. Jenny is engaging in


A) routinized response behavior.
B) extended problem solving.
C) limited problem solving.
D) impulse buying.
E) intensive problem solving.

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A consumer belongs to only one subculture.

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Dave is an owner and manager of three apartment buildings in northern Minnesota. During an exceptionally hot summer the temperatures soared and the toll on the window air conditioners was too much. Seventeen of them have broken down already, and more are probably going to have to be replaced. He has a total of seventy-five apartment units. Dave is now in the process of deciding how to repair the air conditioning. Should he buy new window units for all the buildings, or should he install central air conditioning? What type of decision is Dave facing?


A) situational involvement and extended problem solving
B) situational involvement and limited problem solving
C) enduring involvement and extended problem solving
D) enduring involvement and limited problem solving
E) external involvement and limited problem solving

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Buying behavior refers to the decision processes and acts of people involved in buying and using products.

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For which of the following products would a consumer most likely use limited problem solving?


A) Detergent
B) Toothpaste
C) Automobile
D) Hair dryer
E) Washing machine

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A major part of perception involves information processing.

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A person receives information inputs through the senses.

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