Question 1

What percent of the meaning in a message can be conveyed by nonverbal communication?

Accepted Answer

A)  10 to 20
B)  25 to 40
C)  45 to 70
D)  65 to 90

Question 2

Match the following:
-Reflective Listening

Accepted Answer

A)  One's view of the world and its influence on interpersonal communication.
B)  A receiver's response to the message received from the sender.
C)  Feedback from receiver for purpose of checking accuracy of sender's message.
D)  A form of nonverbal communication.
E)  Repeating of a message using different words, or a form of oral shorthand.

Question 3

Which of the following statements is incorrect concerning reflective listening?

Accepted Answer

A)  Reflective listening emphasizes personal elements of the communication process.
B)  Reflective listening is particularly helpful in problem-solving situations.
C)  Reflective listening emphasizes more strongly the role of the communicator.
D)  The listener's emphasis should be on responding to the communicator, not leading the communicator.

Question 4

All of the following are forms of incivility Except:

Accepted Answer

A)  discourteousness
B)  impatience
C)  social swearing
D)  rudeness

Question 5

Status differences can influence the content and manner in which a message is sent from a subordinate to someone higher in the organization.

Accepted Answer

A) True 
 B)False  True

Question 6

Kodak has used blogging and social media to engage customer conversations and decision making, thus leveraging the business in a positive way. The information richness and data capacity of blogging as a communication medium is:

Accepted Answer

A)  high, low
B)  low, high
C)  moderate, moderate
D)  low, moderate C

Question 7

Match the following:
-Nondefensive Communication

Accepted Answer

A)  Interactive communication.
B)  A person who can experience the feelings and emotions of the message and sender.
C)  Aggressive, attacking, angry communication and/or passive, withdrawing communication.
D)  A defensive communication tactic.
E)  Constructive, healthy communication in working relationships.

Question 8

Match the following:
-Overload

Accepted Answer

A)  Study of body movements, including posture.
B)  Speech variations, such as tone, tempo, pitch, and others.
C)  Extracting the message from the medium or channel.
D)  An example of nonverbal communication.
E)  Excessive information.

Question 9

All of the following except _____ can be used by a supervisor to reduce communication barriers.

Accepted Answer

A)  minimizing jargon and technical language
B)  encouraging formation of nonhierarchical working relationships
C)  providing cross-cultural training
D)  encouraging men and women to interact the same way

Question 10

At the core of personal integrity as displayed by executives is:

Accepted Answer

A)  positive, healthy communication
B)  kinesics
C)  proxemics
D)  nondefensive communication

Question 11

Assume you are a supervisor who manages more than 20 employees, each of whom occupies a different job.At a recent project meeting with eight of your employees, you discussed with them the importance of communication and the rapidly developing technology associated with communication.A point that you should not fail to make in your discussion is:

Accepted Answer

A)  supervisory communication is normally one-way
B)  face-to-face communication is inefficient
C)  formal communication channels should be used at all times
D)  communication is the evoking of a shared or common meaning in another person D

Question 12

As a supervisor in an emergency situation, you should be:

Accepted Answer

A)  sensitive to employees' feelings
B)  an empathetic listener
C)  fully informative to employees
D)  directive and assertive

Question 13

A communication medium low in richness might be good for sending numeric or factual data.

Accepted Answer

A) True 
 B)False

Question 14

Match the following:
-Territorial Space

Accepted Answer

A)  Communication characterized by passive, submissive, withdrawing behavior.
B)  Communication without words or use of language.
C)  Communication characterized by active, aggressive, and attacking behavior.
D)  Bands of space extending outward from oneself.
E)  Study of an individual's perception and use of space.

Question 15

What are some of the barriers to effective classroom communication?

Accepted Answer

There are at least three communication b...

Question 16

Friends typically interact within the:

Accepted Answer

A)  intimate zone
B)  personal distance zone
C)  social distance zone
D)  public distance zone

Question 17

Match the following:
-Facial Expression

Accepted Answer

A)  Study of body movements, including posture.
B)  Speech variations, such as tone, tempo, pitch, and others.
C)  Extracting the message from the medium or channel.
D)  An example of nonverbal communication.
E)  Excessive information.

Question 18

Match the following:
-Empathic Listener

Accepted Answer

A)  Interactive communication.
B)  A person who can experience the feelings and emotions of the message and sender.
C)  Aggressive, attacking, angry communication and/or passive, withdrawing communication.
D)  A defensive communication tactic.
E)  Constructive, healthy communication in working relationships.

Question 19

The element of the communication model that contains the thoughts and feelings the communicator is attempting to elicit in the receiver is the:

Accepted Answer

A)  data
B)  feedback
C)  message
D)  information

Question 20

The evoking of a shared or common meaning in another person is called:

Accepted Answer

A)  interpersonal communication
B)  communication
C)  a response pattern
D)  the message

Exam 8: Communication

What percent of the meaning in a message can be conveyed by nonverbal communication?

Correct Answer
verified

Match the following: -Reflective Listening

Correct Answer
verified

Which of the following statements is incorrect concerning reflective listening?

Correct Answer
verified

All of the following are forms of incivility Except:

Correct Answer
verified

Status differences can influence the content and manner in which a message is sent from a subordinate to someone higher in the organization.

Correct Answer
verified
True

Kodak has used blogging and social media to engage customer conversations and decision making, thus leveraging the business in a positive way. The information richness and data capacity of blogging as a communication medium is:

Correct Answer
verified
C

Match the following: -Nondefensive Communication

Correct Answer
verified

Match the following: -Overload

Correct Answer
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All of the following except _____ can be used by a supervisor to reduce communication barriers.

Correct Answer
verified

At the core of personal integrity as displayed by executives is:

Correct Answer
verified

Correct Answer
verified
D

As a supervisor in an emergency situation, you should be:

Correct Answer
verified

A communication medium low in richness might be good for sending numeric or factual data.

Correct Answer
verified

Match the following: -Territorial Space

Correct Answer
verified

What are some of the barriers to effective classroom communication?

Correct Answer
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There are at least three communication b...
View Answer

Friends typically interact within the:

Correct Answer
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Match the following: -Facial Expression

Correct Answer
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Match the following: -Empathic Listener

Correct Answer
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The element of the communication model that contains the thoughts and feelings the communicator is attempting to elicit in the receiver is the:

Correct Answer
verified

The evoking of a shared or common meaning in another person is called:

Correct Answer
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Exam 8: Communication

What percent of the meaning in a message can be conveyed by nonverbal communication?

Correct AnswerverifiedShow Answer

Match the following: -Reflective Listening

Correct AnswerverifiedShow Answer

Which of the following statements is incorrect concerning reflective listening?

Correct AnswerverifiedShow Answer

All of the following are forms of incivility Except:

Correct AnswerverifiedShow Answer

Status differences can influence the content and manner in which a message is sent from a subordinate to someone higher in the organization.

Correct AnswerverifiedTrue

Kodak has used blogging and social media to engage customer conversations and decision making, thus leveraging the business in a positive way. The information richness and data capacity of blogging as a communication medium is:

Correct AnswerverifiedC

Match the following: -Nondefensive Communication

Correct AnswerverifiedShow Answer

Match the following: -Overload

Correct AnswerverifiedShow Answer

All of the following except _____ can be used by a supervisor to reduce communication barriers.

Correct AnswerverifiedShow Answer

At the core of personal integrity as displayed by executives is:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedD

As a supervisor in an emergency situation, you should be:

Correct AnswerverifiedShow Answer

A communication medium low in richness might be good for sending numeric or factual data.

Correct AnswerverifiedShow Answer

Match the following: -Territorial Space

Correct AnswerverifiedShow Answer

What are some of the barriers to effective classroom communication?

Correct AnswerverifiedThere are at least three communication b...View AnswerShow Answer

Friends typically interact within the:

Correct AnswerverifiedShow Answer

Match the following: -Facial Expression

Correct AnswerverifiedShow Answer

Match the following: -Empathic Listener

Correct AnswerverifiedShow Answer

The element of the communication model that contains the thoughts and feelings the communicator is attempting to elicit in the receiver is the:

Correct AnswerverifiedShow Answer

The evoking of a shared or common meaning in another person is called:

Correct AnswerverifiedShow Answer

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True

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C

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D

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There are at least three communication b...
View Answer

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Correct Answer
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