Question 1

Which of the following is an example of an intelligent system?

Accepted Answer

A)  The Firefighter Robot that can extinguish flames at chemical plants
B)  Shell Oil's Smart Pump robot that pumps gas for the customer
C)  A robot that cleans and sweeps at a local airport
D)  All of the above

Question 2

Fedex is a great example of a company that created a competitive advantage through combining MIS and ________.

Accepted Answer

A)  Traditional distribution and logistics processes
B)  Logistic processes and an As-Is process model
C)  Artificial intelligence and As-Is process model
D)  Swim lanes and logistic processes

Question 3

At which level of an organization do employees develop, control, and maintain core business activities required to run the day-to-day operations?

Accepted Answer

A)  Operational level
B)  Managerial level
C)  Strategic level
D)  All of the above

Question 4

Which of the following departments is primarily responsible for promoting discounts, attracting customers, and communicating marketing campaigns?

Accepted Answer

A)  Accounting and Finance
B)  Marketing and Sales
C)  Operations Management
D)  Human Resources

Question 5

Decision making at the executive or strategic level requires business intelligence and knowledge to support the uncertainty and complexity of the business. What is a specialized DSS that supports senior-level executives and unstructured decisions requiring judgment, evaluation, and insight?

Accepted Answer

A)  OLTP
B)  Executive Information System (EIS) 
C)  Transaction Support System (TSS) 
D)  Decision Support System (DSS)

Question 6

Which of the following explains why a company would implement a BPR strategy?

Accepted Answer

A)  To encourage competition
B)  To decrease customers
C)  To create value for the customer
D)  All of the above

Question 7

Which of the following should a business follow for success?

Accepted Answer

A)  Technology choices should drive business processes
B)  Business processes should drive technology choices
C)  Technology choices should drive business strategies and goals
D)  All of the above depending on the industry

Question 8

Decision support systems or DSS's model information using OLAP, which provides assistance in evaluating and choosing among different courses of action. Which of the below does not represent an example of a DSS in business?

Accepted Answer

A)  An insurance company using a system to gauge risk of providing insurance to drivers who have imperfect driving records.
B)  A medical doctor may enter symptoms into a system to aid them in diagnosing and treating patients
C)  A manufacturing digital dashboard showing visualizations of inventory and production
D)  A dentist entering symptoms into a system to help diagnose and treat patients

Question 9

What is anything that happens during the course of a business process?

Accepted Answer

A)  BPMN Event
B)  BPMN Activity
C)  BPMN Flow
D)  BPMN Gateway

Question 10

Asking how many employees are out sick is a type of operational question.

Accepted Answer

A) True 
 B)False

Question 11

What type of metrics measure throughput, transaction speed, and system availability?

Accepted Answer

A)  Efficiency MIS metrics
B)  Effectiveness MIS metrics
C)  ROI
D)  Benchmarks

Question 12

Which of the following is a not a type of organizational information system?

Accepted Answer

A)  Executive information system
B)  Decisions support system
C)  Analysis processing system
D)  Transactional processing system

Question 13

What form of processes include loan processing for a bank, claims processing for an insurance company, reservation processing for a hotel, and baggage handling for an airline?

Accepted Answer

A)  Customer-facing processes
B)  Business-facing processes
C)  Industry-specific customer-facing processes
D)  All of the above

Question 14

What type of measurement is using market share as a KPI?

Accepted Answer

A)  Fuzzy logic measurement
B)  External measurement
C)  Neural network measurement
D)  Internal measurement

Question 15

What is slice-and-dice capability?

Accepted Answer

A)  Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information
B)  The ability to look at information from different perspectives
C)  Enables users to get details, and details of details, of information
D)  Finds the inputs necessary to achieve a goal such as a desired level of output

Question 16

Intelligent systems are various commercial applications of artificial intelligence.

Accepted Answer

A) True 
 B)False

Question 17

Executives of a company deal less with details of the operational activities and deal more with the higher meaningful aggregations of information or "coarser" information. What refers to the level of detail in the model?

Accepted Answer

A)  Drill-down
B)  Visualization
C)  Granularity
D)  Consolidation

Question 18

At which level do managers develop the overall business strategies and monitor the performance of the organization and the competitive business environment?

Accepted Answer

A)  Operational
B)  Strategic
C)  Managerial
D)  Communications

Question 19

What is a simplified representation or abstraction of reality?

Accepted Answer

A)  Model
B)  Metric
C)  Redundancy
D)  Sensitivity Analysis

Question 20

What is an algorithm?

Accepted Answer

A)  Refers to a set of instructions that completes a task.
B)  A type of artificial intelligence that enables computers to both understand concepts in the environment, and also to learn.
C)  Machines can still make their own decisions based on reasoning and past sets of data
D)  Refers to the field of artificial intelligence that works toward providing brain like powers to AI machines; in effect, it works to make machines as intelligent as the humans.

Exam 2: Decisions and Processes: Value Driven Business

Which of the following should a business follow for success?

Correct AnswerverifiedShow Answer

What is an algorithm?

Correct AnswerverifiedShow Answer

Which of the following departments is primarily responsible for promoting discounts, attracting customers, and communicating marketing campaigns?

Correct AnswerverifiedShow Answer

What is anything that happens during the course of a business process?

Correct AnswerverifiedShow Answer

Intelligent systems are various commercial applications of artificial intelligence.

Correct AnswerverifiedShow Answer

Executives of a company deal less with details of the operational activities and deal more with the higher meaningful aggregations of information or "coarser" information. What refers to the level of detail in the model?

Correct AnswerverifiedShow Answer

Decision support systems or DSS's model information using OLAP, which provides assistance in evaluating and choosing among different courses of action. Which of the below does not represent an example of a DSS in business?

Correct AnswerverifiedShow Answer

Which of the following explains why a company would implement a BPR strategy?

Correct AnswerverifiedShow Answer

What is slice-and-dice capability?

Correct AnswerverifiedShow Answer

What type of metrics measure throughput, transaction speed, and system availability?

Correct AnswerverifiedShow Answer

At which level of an organization do employees develop, control, and maintain core business activities required to run the day-to-day operations?

Correct AnswerverifiedShow Answer

Asking how many employees are out sick is a type of operational question.

Correct AnswerverifiedShow Answer

What form of processes include loan processing for a bank, claims processing for an insurance company, reservation processing for a hotel, and baggage handling for an airline?

Correct AnswerverifiedShow Answer

What type of measurement is using market share as a KPI?

Correct AnswerverifiedShow Answer

Which of the following is a not a type of organizational information system?

Correct AnswerverifiedShow Answer

Fedex is a great example of a company that created a competitive advantage through combining MIS and ________.

Correct AnswerverifiedShow Answer

Which of the following is an example of an intelligent system?

Correct AnswerverifiedShow Answer

Decision making at the executive or strategic level requires business intelligence and knowledge to support the uncertainty and complexity of the business. What is a specialized DSS that supports senior-level executives and unstructured decisions requiring judgment, evaluation, and insight?

Correct AnswerverifiedShow Answer

At which level do managers develop the overall business strategies and monitor the performance of the organization and the competitive business environment?

Correct AnswerverifiedShow Answer

What is a simplified representation or abstraction of reality?

Correct AnswerverifiedShow Answer

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