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Exam 15: Managing Communication

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Question 1

Multiple Choice

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Which of the following is a difference between internal attributions and external attributions?

A) Internal attributions are those in which behavior is thought to be voluntary or under the control of the individual, whereas external attributions are those in which behavior is thought to be involuntary and beyond of the control of the individual.
B) External attributions result in the fundamental attribution error, whereas internal attributions result in the defensive bias.
C) External attributions stimulate effective communication in organizations, whereas internal attributions present a significant challenge to effective communication in organizations.
D) Internal attributions are typically used by workers, whereas external attributions are typically used by managers.

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A

Question 2

Multiple Choice

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When the chief executive officer of a large corporation received an award for groundbreaking performance at an award ceremony, the employees of the company applauded for him and gave him a standing ovation. Applauses and standing ovations are examples of _____.

A) proxemics
B) kinesics
C) haptics
D) chronemics

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Question 3

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When Douglas, an employee at Donovan Corp., was unable to complete a project on time, his manager, Tyler, assumed that Douglas missed the deadline because he was insincere. However, Douglas could not meet the deadline because his computer was infected with malware. In this scenario, Tyler's perception of Douglas represents a _____.

In the context of formal communication channels, _____ is used to give those at lower levels the chance to share their concerns with higher-level authorities.

_____ is feedback that disapproves without any intention of being helpful and almost always causes a negative or defensive reaction in the recipient.

Which of the following is a similarity between paralanguage and kinesics?

A group of newly recruited employees were bullied by senior members of the facilities team. Jodie, one the team members who witnessed the event, wrote a letter to the head of her division describing the bullying incident. In this case, Jodie is engaging in _____.

Lucas, a recruitment manager, describes the criteria for the recruitment process in an email and sends it out to all the members of the human resources team. In this scenario, Lucas is engaging in _____.

Which of the following is a difference between oral communication and written communication?

A memo or email is often a better communication medium than the oral medium when the message:

Rebecca, an employee at Ecoz International, is often subjected to sexual harassment at the workplace. She decides to inform the head of the human resources department about this problem. She writes an email to him in which she describes her manager's perverse behavior toward her and other female employees. In this case, Rebecca is engaging in _____.

When the managing director of a multinational company explained to his subordinates why the company had to reduce their incentives the previous month, he was engaging in _____.

Organizational silence occurs when:

In the context of the perception process, which of the following is a difference between organization and interpretation?

Brandon received an email from his travel agent, which stated that his trip to London will be postponed because of a problem with the visa application. Brandon assumed that this visa issue concerned every other applicant who was traveling to London, even though that was not the case. This scenario illustrates the concept of _____.

_____ is the tendency to fill in the gaps where information is missing, that is, to assume that what we do not know is consistent with what we already do know.

In the context of formal communication channels, _____ is used to encourage lower-level managers and employees to participate in organizational decision making.

Riley, the manager of the telecommunications department at InfoMedia Inc., posts updates on the company's online bulletin board about the upcoming events. In this case, Riley is engaged in _____.

_____ means assuming half the responsibility for successful communication by giving the speaker nonjudgmental feedback that shows you've accurately heard what he or she said.

Rose was nervous during her job interview. Her interviewer sensed that she was nervous because she was speaking much faster and louder. In this scenario, which of the following forms of nonverbal communication helped Rose's interviewer sense her nervousness?