Question 1

Which of the following is an organizational development technique that involves an outsider assisting a manager to identify what to improve and how?

Accepted Answer

A)   action research
B)   intergroup development
C)   appreciative inquiry
D)   process consultation
E)   social reinforcement

Question 2

Compare and contrast challenge stressors and hindrance stressors.

Accepted Answer

Researchers have argued that challenge s...

Question 3

A paper sales company designs and offers a new method of purchasing and shipping commercial quantities of paper through its Web site. The company used to do its business through its sales representative. This is an example of a(n)  ________ change.

Accepted Answer

A)   accidental
B)   secondary
C)   planned
D)   cognitive
E)   integrated

Question 4

Which of the following types of jobs is least likely to create stress and reduce satisfaction?

Accepted Answer

A)   jobs that make multiple and conflicting demands
B)   jobs that provide a high level of feedback
C)   jobs that lack clarity about the employee's duties
D)   jobs that provide the employees less control over the pace of their work
E)   jobs that provide a low level of variety

Question 5

Louise is overwhelmed with the new tasks that she has been assigned after the department merger. Each day, she arrives at work and makes a list of the new tasks, writes a number next to each one according to the urgency of completion, and schedules a time to complete each one. Although she's still stressed, Louise is able to get most of the work done and feels better at the end of the day. Louise is using ________ techniques to reduce her stress.

Accepted Answer

A)   job enrichment
B)   goal setting
C)   relaxation
D)   time-management
E)   job enlargement

Question 6

Which of the following resistances to change is overt and immediate?

Accepted Answer

A)   loss of loyalty
B)   increased absenteeism
C)   loss of motivation
D)   increased error
E)   complaint

Question 7

Which of the following is the last step in Kotter's eight-step plan for implementing change?

Accepted Answer

A)   Form a coalition with enough power to lead the change.
B)   Establish a sense of urgency by creating a compelling reason for why change is needed.
C)   Communicate the vision throughout the organization.
D)   Reinforce the changes by demonstrating the relationship between new behaviors and organizational success.
E)   Consolidate improvements, reassess changes, and make necessary adjustments in the new programs.

Question 8

Who built on Lewin's three-step model to create a more detailed eight-step plan for implementing change?

Accepted Answer

A)   John Kotter
B)   David McClelland
C)   Douglas Surber
D)   Lawrence Summers
E)   Henry Mintzberg

Question 9

Discuss the various individual approaches toward managing stress.

Accepted Answer

The various individual approaches toward...

Question 10

Organizationally supported programs that focus on the employee's total physical and mental condition, such as helping them quit smoking or control alcohol use, are called ________ programs.

Accepted Answer

A)   job redesign
B)   relaxation
C)   employee involvement
D)   organizational development
E)   wellness

Question 11

The application of direct threats or force upon resisters is called ________.

Accepted Answer

A)   negotiation
B)   cooptation
C)   manipulation
D)   coercion
E)   arbitration

Question 12

An example of change in the nature of the workforce is an increase in ________.

Accepted Answer

A)   college attendance
B)   mergers and consolidations
C)   capital investment
D)   divorce rates
E)   the multicultural environment

Question 13

Appreciative inquiry (AI)  is an organizational development technique. Which of the following statements is true regarding appreciative inquiry?

Accepted Answer

A)   It tries to identify discrepancies among member perceptions and solve these differences.
B)   It uses high-interaction group activities to increase trust and openness among team members, improve coordinative efforts, and increase team performance.
C)   It involves an outside consultant who helps the manager to analyze processes within his or her unit and identify what to improve and how.
D)   It consists of four steps including discovery, dreaming, design, and destiny.
E)   It seeks to change groups' attitudes, stereotypes, and perceptions about each other.

Question 14

________ are persons who act as catalysts and assume the responsibility for managing refinement activities.

Accepted Answer

A)   Early adopters
B)   Free riders
C)   Laggards
D)   Change agents
E)   Whistle-blowers

Question 15

Paradox theory states the key paradox in management is that there is no final optimal status for an organization.

Accepted Answer

A) True 
 B)False

Question 16

Companies with dominant market share are less susceptible to the forces of change than smaller businesses.

Accepted Answer

A) True 
 B)False

Question 17

Procedural fairness while implementing changes is especially important when ________.

Accepted Answer

A)   the organization is facing intense competition
B)   the employees have participated in the decision-making process
C)   the employees perceive the outcome as negative
D)   the environment in which the business operates is dynamic
E)   the employees are resisting the change due to group inertia

Question 18

An example of change in competition is ________.

Accepted Answer

A)   U.S. manufactured Toyota vehicles
B)   collapse of Enron Corporation
C)   Iraq-U.S. war
D)   increased interest in urban living
E)   a decrease in interest rates

Question 19

Belonging creates paradoxes between establishing a sense of collective identity and acknowledging our desire to be recognized and accepted as unique individuals.

Accepted Answer

A) True 
 B)False

Question 20

Organizations are increasingly adjusting their processes and positioning their products as environment friendly and sustainable in order to increase their appeal to consumers. This is a response to changes in ________.

Accepted Answer

A)   demographic trends
B)   social trends
C)   cultural trends
D)   legal requirements
E)   nature of the workforce

Exam 18: Organizational Change and Stress Management

Discuss the various individual approaches toward managing stress.

Correct Answer
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The various individual approaches toward...
View Answer

Correct Answer
verified

Procedural fairness while implementing changes is especially important when ________.

Correct Answer
verified

Compare and contrast challenge stressors and hindrance stressors.

Correct Answer
verified
Researchers have argued that challenge s...
View Answer

The application of direct threats or force upon resisters is called ________.

Correct Answer
verified

Belonging creates paradoxes between establishing a sense of collective identity and acknowledging our desire to be recognized and accepted as unique individuals.

Correct Answer
verified

Which of the following is the last step in Kotter's eight-step plan for implementing change?

Correct Answer
verified

________ are persons who act as catalysts and assume the responsibility for managing refinement activities.

Correct Answer
verified

A paper sales company designs and offers a new method of purchasing and shipping commercial quantities of paper through its Web site. The company used to do its business through its sales representative. This is an example of a(n) ________ change.

Correct Answer
verified

Companies with dominant market share are less susceptible to the forces of change than smaller businesses.

Correct Answer
verified

Which of the following resistances to change is overt and immediate?

Correct Answer
verified

An example of change in competition is ________.

Correct Answer
verified

Paradox theory states the key paradox in management is that there is no final optimal status for an organization.

Correct Answer
verified

Which of the following types of jobs is least likely to create stress and reduce satisfaction?

Correct Answer
verified

Organizations are increasingly adjusting their processes and positioning their products as environment friendly and sustainable in order to increase their appeal to consumers. This is a response to changes in ________.

Correct Answer
verified

Which of the following is an organizational development technique that involves an outsider assisting a manager to identify what to improve and how?

Correct Answer
verified

Organizationally supported programs that focus on the employee's total physical and mental condition, such as helping them quit smoking or control alcohol use, are called ________ programs.

Correct Answer
verified

Who built on Lewin's three-step model to create a more detailed eight-step plan for implementing change?

Correct Answer
verified

An example of change in the nature of the workforce is an increase in ________.

Correct Answer
verified

Appreciative inquiry (AI) is an organizational development technique. Which of the following statements is true regarding appreciative inquiry?

Correct Answer
verified

Exam 18: Organizational Change and Stress Management

Discuss the various individual approaches toward managing stress.

Correct AnswerverifiedThe various individual approaches toward...View AnswerShow Answer

Correct AnswerverifiedShow Answer

Procedural fairness while implementing changes is especially important when ________.

Correct AnswerverifiedShow Answer

Compare and contrast challenge stressors and hindrance stressors.

Correct AnswerverifiedResearchers have argued that challenge s...View AnswerShow Answer

The application of direct threats or force upon resisters is called ________.

Correct AnswerverifiedShow Answer

Belonging creates paradoxes between establishing a sense of collective identity and acknowledging our desire to be recognized and accepted as unique individuals.

Correct AnswerverifiedShow Answer

Which of the following is the last step in Kotter's eight-step plan for implementing change?

Correct AnswerverifiedShow Answer

________ are persons who act as catalysts and assume the responsibility for managing refinement activities.

Correct AnswerverifiedShow Answer

A paper sales company designs and offers a new method of purchasing and shipping commercial quantities of paper through its Web site. The company used to do its business through its sales representative. This is an example of a(n) ________ change.

Correct AnswerverifiedShow Answer

Companies with dominant market share are less susceptible to the forces of change than smaller businesses.

Correct AnswerverifiedShow Answer

Which of the following resistances to change is overt and immediate?

Correct AnswerverifiedShow Answer

An example of change in competition is ________.

Correct AnswerverifiedShow Answer

Paradox theory states the key paradox in management is that there is no final optimal status for an organization.

Correct AnswerverifiedShow Answer

Which of the following types of jobs is least likely to create stress and reduce satisfaction?

Correct AnswerverifiedShow Answer

Organizations are increasingly adjusting their processes and positioning their products as environment friendly and sustainable in order to increase their appeal to consumers. This is a response to changes in ________.

Correct AnswerverifiedShow Answer

Which of the following is an organizational development technique that involves an outsider assisting a manager to identify what to improve and how?

Correct AnswerverifiedShow Answer

Organizationally supported programs that focus on the employee's total physical and mental condition, such as helping them quit smoking or control alcohol use, are called ________ programs.

Correct AnswerverifiedShow Answer

Who built on Lewin's three-step model to create a more detailed eight-step plan for implementing change?

Correct AnswerverifiedShow Answer

An example of change in the nature of the workforce is an increase in ________.

Correct AnswerverifiedShow Answer

Appreciative inquiry (AI) is an organizational development technique. Which of the following statements is true regarding appreciative inquiry?

Correct AnswerverifiedShow Answer

Correct Answer
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The various individual approaches toward...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Researchers have argued that challenge s...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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