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Exam 11: Teams: Characteristics and Diversity

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Question 1

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Unlike other types of teams, the purpose of work teams is to

A) complete managerial tasks.
B) produce goods or provide services.
C) help the organization achieve its long-term goals.
D) take on "one-time" tasks that are generally complex.
E) provide recommendations to managers about important issues.

F) A) and B)
G) B) and D)

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Question 2

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Harold just set up teams in his office, making sure to use approximately equal numbers of males and females and old and young workers within each team. He also tried to make sure each team had a blend of ethnicities. Harold explained to the other managers that he had done a great job of creating diversity, but Kim told him he had only created surface-level diversity, not deep-level diversity. Differentiate between surface-level diversity and deep-level diversity, and determine of Kim is correct.

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Question 3

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Brenda wants to create teams in her office that perform well and have members who are dedicated to their team. What can she do to try to make performance and commitment as high as possible within her teams?

A planning team composed of engineers, architects, designers, and builders that is charged with designing a suburban town center is a(n) ________ team.

On a highly self-managed team, there are strict rules regarding goals, procedures, and roles.

Which of the following represents the predictable sequence of stages in team development?

Layla participated in a problem-solving quiz competition among teams. Because Layla was the most familiar with the types of problems on her quiz, her team's performance depended largely on Layla's performance. What is the type of task represented by the quiz competition?

Park just received an email from his division manager, explaining that he will be part of a virtual team starting Monday. Explain the significance of virtual teams and provide an example what Park might expect to experience as part of the team.

Summarize the five-stage progression model of team development.

Halle is on a team that has just been formed. There are people of a wide variety of ages and ethnicities, and there is an even blend of men and women. Halle's team demonstrates

While ________ teams focus on the accomplishment of core operational-level production and service tasks, ________ teams focus on integrating the activities of subunits across business functions.

Which of the following roles refers to behaviors that influence the quality of the team's social climate rather than work?

Paul, Brian, and Jeff work in different teams at Lake Mattresses. Paul's team ensures that all the raw materials, machinery, tools, and other production equipment are available to employees around the clock. Any procurement needs have to be addressed to Paul, who also takes part in high-level decisions regarding the number of units to be produced, exported, and so on. Brian works as part of a team of eight members who concentrate on the day-to-day production; they also ensure that quality checks are done and inspect each other's work. Jeff is the operations manager, who works for five hours in the production department and spends the rest of his time assisting management as an internal consultant on manufacturing issues. His input is crucial in improving the production process. Paul is part of a(n) ________ team.

With ________ interdependence, different tasks are done in a prescribed order, and the group is structured such that the members specialize in these tasks.

Donovan manages a warehouse with over 1,000 associates performing a variety of tasks. After walking through the building talking to his employees, he is startled to learn that very few of the workers share any sense of common goals within teams. He notes a huge variety in what people believe they are trying to accomplish. How can Donovan best address this issue and help his work force find some common goals?

Bambi serves as a member of a team responsible for reviewing all of the company's facilities to make sure they are making the best use of the available space. Whenever someone suggest that some aspect of the current configuration is working fine, Bambi challenges the status quo with constructive alternative views. Bambi has assumed the role of

Define task interdependence. Briefly describe the four primary types of task interdependence.

Total Tone Fitness has structured its employee teams so that members interact with a subset of other members to complete the team's work. Total Tone uses ________ interdependence.

Parkdale Windows utilizes a classic assembly line in manufacturing its window components. Which type of interdependence is depicted?

Which of the following best describes the group development pattern known as punctuated equilibrium?