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Which of the following is NOT a managed care plan


A) Health Maintenance Organizations (HMO)
B) Preferred Provider Organizations (PPO)
C) Organized Health Management (OHM)
D) Point of Service (POS)

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Modern medical practice requires continued training of new health care providers on listening skills and all forms of communication skills.

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True

According to the Kaiser Family Foundation Report (2008) , health insurance plans offered by employers have risen in cost by approximately


A) 50%.
B) 85%.
C) 100%.
D) 120%.

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D

Which of the following is NOT considered a form of body language


A) Tone
B) Gaze
C) Facial expressions
D) All of the above are types of body language

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Studies examining consumer satisfaction with medical care providers focus mainly on


A) Consumers.
B) Physicians.
C) Managed care companies.
D) Medicare recipients.

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B

The word "consumer" indicates that the individual is


A) An active participant in the health care process.
B) A buyer of goods.
C) Susceptible to managed care influences.
D) Free to choose any provider.

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Discuss the importance of both verbal and nonverbal communication on health outcomes.

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Answered by ExamLex AI

Verbal and nonverbal communication both ...

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One of the drawbacks of traditional indemnity plans is that


A) They do not allow unlimited access to and use of medical services.
B) They are only offered for government employees.
C) They are the most expensive type of health plan.
D) They do not insure children under age 18.

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Individuals, ages 21-29, report higher incidences of unintended pregnancies than any other age group.

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In reference to medical care, individuals ages 21-29 are considered to be a(n)


A) High risk group.
B) Low risk group.
C) Neglected group.
D) Overinsured group.

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According to research studies, which 2 factors significantly influence health outcomes


A) Control of provider choice and availability of treatment
B) Consumer satisfaction and choice of provider
C) Communication and consumer satisfaction
D) Provider choice and communication

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Which of the following statements is FALSE regarding the use of medical jargon by physicians


A) Some physicians may use medical jargon when they prefer not to explain an illness or procedure that is difficult to understand.
B) Medical researchers are encouraged to refrain from using medical jargon with both consumers and other providers.
C) Some physicians may use medical jargon when they have limited time for each consumer.
D) Some physicians may use medical jargon in order to demonstrate their knowledge.

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According to a study by Kriss et al.(2008) , individuals without health insurance are less likely to


A) Make and keep medical appointments with medical specialists.
B) Obtain needed medications.
C) Seek medical care when needed.
D) All of the above

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On average, providers in managed care settings spend approximately _____ minutes per person.


A) 10
B) 11
C) 12
D) 13

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Physicians frequently ask teens about their exposure to or experience with risky health behaviors, but rarely ask adults.

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A study conducted by Ragin et al.(2005) found that consumers preferred _____ in part because of a perception of better medical care.


A) The hospital
B) The emergency department
C) Government-funded care
D) The single-payer system

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A study by Fried et al.(2003) found that providers and consumers


A) Often disagreed over whether a discussion about diagnosis ever occurred.
B) Generally agree on diagnosis.
C) Often have different viewpoints about symptoms and treatment outcomes.
D) Are most likely to communicate effectively the higher the level of education of the consumer.

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Blue Cross/Blue Shield was the earliest public health insurance company in the U.S.

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Which of the following is NOT considered a limitation of workplace health plans


A) Not all employers offer health insurance plans.
B) The plans are not regulated by the federal government and therefore they are susceptible to potential biases and prejudices against some ethnic groups.
C) Many employers set eligibility requirements for health plans.
D) For some, the cost of the employer-sponsored health plan is too expensive.

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The provider's response, independent of the consumer, can affect an individual's health.

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