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Exam 4: Therapeutic Communication Skills

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Question 1

Multiple Choice

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Which of the following must be present to achieve effective verbal and nonverbal communication?

A) Masking
B) Clustering  
C) Congruency
D) Projection

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Question 2

Multiple Choice

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Match each defense mechanism with the appropriate situation or statement. -Strong belief in intervention by Allah

A) denial
B) displacement
C) repression
D) projection
E) rationalization

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Question 3

Multiple Choice

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Match each defense mechanism with the appropriate situation or statement. -"I just have not had time to get the medication the doctor ordered."

Mrs.Love has just seen the physician and, as you walk her from the examining room, she says, "Dr.Med sure was short with me today." You respond, "Did you get to spend all the time you needed? " Which of the following best describes the communication skill used in your response?

Match each defense mechanism with the appropriate situation or statement. -After the physician tells Mrs.James that it is too soon to fill her pain medication, she leaves the office, slamming the door behind her.

Which of the following communication styles is direct and in-your-face?

Match each defense mechanism with the appropriate situation or statement. -A father who abuses his child might accuse the medical assistant of being too rough with the child while performing a patient assessment.

What is a good way to show respect for a shy and quiet patient?

Which of the following best describes the major reason communication is of the utmost importance in the health care setting?

The principle barrier to communication at the point of care is which of the following?

The common gesture of finger-tapping might mean which of the following?

Which of the following is NOT a roadblock to communication?

You tell Mr.Kind that he will have to give himself these injections at least daily and maybe twice a day.He states, "I am so disappointed.I thought I would not have to give these injections except when my blood sugar is up." Which of the following statements would be the most appropriate feedback?

Which of the following is the highest level of the hierarchy of needs?

Which of the following best describes the defense mechanism used when a patient does not react by showing emotion after hearing bad news?

Facial expression is considered one of the most important and observed nonverbal communicators.Why is this?

Which of the following is the most appropriate response by the medical assistant to the patient's statement, "I am late coming in for my check-up"?

Match each defense mechanism with the appropriate situation or statement. -After the physician tells Mrs.Black her son must have immediate heart surgery, she responds by saying she will schedule the surgery in the summer after her son finishes the school year.

Match each defense mechanism with the appropriate situation or statement. -Requires kosher food

When the patient is age 6 to 11, what is one of the better ways to overcome communication issues?