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The attitude accessibility perspective suggests that:


A) long-term memory retrieval affects a person's attitude.
B) it is difficult to access a correct attitude if there is no trigger feature present.
C) behaviour is a function of a person's immediate perceptions of an attitude object in the context of the situation in which it is encountered.
D) attitudes are susceptible to proactive and retroactive interference.

E) B) and D)
F) B) and C)

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Social pressure theory indicates:


A) people are inconsistent but stable emotionally.
B) people rarely tell the truth.
C) groups are not effective for strategic decision making.
D) others' preferences may win out over individuals' preferences.

E) B) and C)
F) A) and D)

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How strongly or weakly a consumer is committed to a specific attitude relates to the level of involvement she has with the attitude object.Describe the strength of commitment involved in each of the following and give an example: -compliance -identification -internalization

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Compliance: At the lowest level of invol...

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Zajonc's hierarchy of effects model involves:


A) beliefs → affect → behaviour
B) behaviour → affect → beliefs
C) affect → behaviour → beliefs
D) beliefs → behaviour →

E) A) and D)
F) All of the above

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Describe the three elements most multi-attribute models specify

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1. Attributes are characteristics of the...

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Behaviour,in the ABC model of attitudes,involves what a person actually does,not what he intends to do with regard to an attitude object.

A) True
B) False

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Which of the following best expresses what marketers mean by attitude?


A) how hard Jane will work to obtain a goal
B) the preference that Sam holds for Chinese food over Mexican food
C) how fast Kim learns to find her way around a new neighborhood
D) the unease that Kyle feels every time he is forced to stay in a small confined space

E) B) and D)
F) C) and D)

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Define an injunctive norm.Give a short example.

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The second classification Cialdini gives...

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What is cognitive dissonance?

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The theory of cognitive dissonance state...

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Describe the functional theory of attitudes.

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The functional theory of attitudes was i...

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Janet will only drink Earl Grey tea.This tea is her attitude object.

A) True
B) False

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All of the following are a strategic application of multi-attribute models EXCEPT:


A) capitalize on a brand's relative advantage.
B) strengthen perceived product-attribute links.
C) extend a product's life cycle.
D) add a new product feature.

E) A) and B)
F) A) and C)

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Josephine is a consumer who will form her attitude about her home theatre system using the low-involvement hierarchy of effects.What are the ramifications for an electronics firm that deals with Josephine? What should they do about this type of customer?

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In the low-involvement hierarchy of effe...

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Craig complained to his friend Jess that a class was too hard and he believed that the teacher was not being fair with his grading standards.Jess replied,"Craig,you really have an attitude problem." What is the relationship between the manner in which the term attitude is used in common conversation and the how it is defined in consumer behaviour?


A) There is no relationship. Common usage is not the same as attitudes as seen by the researchers who study consumer behaviour.
B) The term attitude is widely used in popular culture in much the same way it is used in studying consumer behaviour.
C) They are different in that popular culture does not recognize that attitudes are temporary. Otherwise the usage is the same.
D) They are similar except that popular culture assumes that attitudes are related to beliefs, and research scientists have shown that there is no such relationship.

E) B) and C)
F) A) and D)

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Explain and illustrate the concept of post-purchase dissonance with an example.

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Dissonance theory can help to explain wh...

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Multi-attribute attitude models specify three elements,which are:


A) attitudes, values, beliefs.
B) values, behaviours, attributes.
C) beliefs, importance weights, values.
D) attributes, beliefs, importance weights.

E) A) and B)
F) A) and C)

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The three components of the Fishbein model are:


A) notable beliefs, object-attribute linkages, evaluation.
B) salient beliefs, object-attribute linkages, evaluation.
C) attributes, beliefs, importance weights.
D) characteristics, beliefs, importance weights.

E) C) and D)
F) None of the above

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When the marketer communicates information about what people commonly do,a _________________ is being communicated.


A) descriptive norm
B) affiliation goal
C) injunctive norm
D) implicit expectation

E) None of the above
F) B) and D)

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A lasting general evaluation of people (including oneself) ,objects,and issues is:


A) an opinion.
B) an impression.
C) an attitude.
D) a value.

E) A) and D)
F) All of the above

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Affect refers to the way consumers feel about an attitude object.

A) True
B) False

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