Question 1

Self-awareness is the _________ level of _______.

Accepted Answer

A)  lowest; emotional intelligence.
B)  highest; emotional labour.
C)  highest; emotional intelligence.
D)  highest; continuance commitment.
E)  lowest; affective commitment.

Question 2

Organizational loyalty tends to increase when employees:

Accepted Answer

A)  are involved in organizational decisions.
B)  are kept informed about significant organizational activities.
C)  receive fair pay and working conditions from their employer.
D)  hold personal values that are congruent with the organization's values.
E)  All of the answers are correct.

Question 3

Management of others' emotions represents the highest level of emotional intelligence.

Accepted Answer

A) True 
 B)False

Question 4

Emotions are defined as:

Accepted Answer

A)  feelings that are not directed towards anything in particular.
B)  our judgments about what is right or wrong.
C)  our intentions to act towards the attitude object.
D)  the cluster of beliefs,assessed feelings and behavioural intentions towards an attitude object.
E)  None of the answers apply.

Question 5

Comment on the accuracy of the following statement: 'Employees are more effective when they display their true emotions on the job.'

Accepted Answer

This question requires discussion of at ...

Question 6

From a survey of employees,a major health-products company discovered that many staff members felt overworked and had too little time to balance their personal lives with job demands.A significant percentage of employees said that they were thinking of quitting because of this stress.Moreover,the concerns were raised by unmarried employees without children,not just among married women with children.Describe two different types of initiatives that would likely ease the type of stress identified in this survey.

Accepted Answer

This survey indicates that employees are...

Question 7

Sexual harassment is a stressor.

Accepted Answer

A) True 
 B)False

Question 8

Employees who stay with an organization mainly because they believe it will cost them financially to leave,likely have:

Accepted Answer

A)  high continuance commitment.
B)  high emotional intelligence.
C)  high affective commitment.
D)  All of the answers are correct.
E)  None of the answers apply; these employees have low organizational commitment.

Question 9

Experts have concluded that cognitive intelligence and emotional intelligence are the same things.

Accepted Answer

A) True 
 B)False

Question 10

Claude is usually able to calm employees when they are upset and to get others enthusiastic about an otherwise mundane activity.This ability probably means that Claude has:

Accepted Answer

A)  the highest level of emotional intelligence.
B)  the highest level of negative affectivity.
C)  a high degree of continuance commitment.
D)  all of the above.
E)  both 'A' and 'C'.

Question 11

In the final stage of job burnout,affected employees quit their jobs.

Accepted Answer

A) True 
 B)False

Question 12

The exit-voice-loyalty-neglect model states that some employees respond to their job dissatisfaction by patiently waiting for the problem to work itself out or get resolved by others.

Accepted Answer

A) True 
 B)False

Question 13

Several employees at the head office of Southern Mining Corp.want the company to provide a fitness centre.Senior executives know that physical fitness improves employee health,but have asked you to provide justification for the fitness centre in terms of stress management.Explain how the fitness centre potentially minimizes stress.

Accepted Answer

The textbook explains that physical exer...

Question 14

Job satisfaction represents a person's evaluation of his or her job and work context.

Accepted Answer

A) True 
 B)False

Question 15

Having a positive self-concept protects us from stress.

Accepted Answer

A) True 
 B)False

Question 16

Personal goal setting,self-reinforcement practices reduce stress by changing stress perceptions.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following statements about emotions is FALSE?

Accepted Answer

A)  We continuously experience an emotion for days or weeks at a time.
B)  We experience emotions psychologically.
C)  We experience emotions physiologically.
D)  Emotions create a state of readiness.
E)  Emotions are directed toward someone or something.

Question 18

Which of the following statements about job satisfaction is TRUE?

Accepted Answer

A)  Job satisfaction refers to the emotional experiences that people have at work.
B)  Surveys over the past decade have reported that the large majority of Canadians are dissatisfied with their jobs.
C)  Employees can be satisfied with some aspects of the job while dissatisfied with other aspects of the job.
D)  Job satisfaction is usually defined as the employee's emotional attachment to,identification with,and involvement in a particular organization.
E)  Job satisfaction is a personal value,not an attitude.

Question 19

In certain cases,even subtle or persistent incivility can constitute psychological harassment.

Accepted Answer

A) True 
 B)False

Question 20

A person's emotions are influenced by his or her personality,not just from workplace experiences.

Accepted Answer

A) True 
 B)False

Exam 4: Workplace Emotions, Attitudes, and Stress

A person's emotions are influenced by his or her personality,not just from workplace experiences.

Correct Answer
verified

Correct Answer
verified
This survey indicates that employees are...
View Answer

Employees who stay with an organization mainly because they believe it will cost them financially to leave,likely have:

Correct Answer
verified

Claude is usually able to calm employees when they are upset and to get others enthusiastic about an otherwise mundane activity.This ability probably means that Claude has:

Correct Answer
verified

Correct Answer
verified
The textbook explains that physical exer...
View Answer

Which of the following statements about job satisfaction is TRUE?

Correct Answer
verified

Experts have concluded that cognitive intelligence and emotional intelligence are the same things.

Correct Answer
verified

The exit-voice-loyalty-neglect model states that some employees respond to their job dissatisfaction by patiently waiting for the problem to work itself out or get resolved by others.

Correct Answer
verified

Emotions are defined as:

Correct Answer
verified

Which of the following statements about emotions is FALSE?

Correct Answer
verified

Personal goal setting,self-reinforcement practices reduce stress by changing stress perceptions.

Correct Answer
verified

Organizational loyalty tends to increase when employees:

Correct Answer
verified

Sexual harassment is a stressor.

Correct Answer
verified

Self-awareness is the ___ level of _.

Correct Answer
verified

Management of others' emotions represents the highest level of emotional intelligence.

Correct Answer
verified

In the final stage of job burnout,affected employees quit their jobs.

Correct Answer
verified

Having a positive self-concept protects us from stress.

Correct Answer
verified

Comment on the accuracy of the following statement: 'Employees are more effective when they display their true emotions on the job.'

Correct Answer
verified
This question requires discussion of at ...
View Answer

Job satisfaction represents a person's evaluation of his or her job and work context.

Correct Answer
verified

In certain cases,even subtle or persistent incivility can constitute psychological harassment.

Correct Answer
verified

Exam 4: Workplace Emotions, Attitudes, and Stress

A person's emotions are influenced by his or her personality,not just from workplace experiences.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedThis survey indicates that employees are...View AnswerShow Answer

Employees who stay with an organization mainly because they believe it will cost them financially to leave,likely have:

Correct AnswerverifiedShow Answer

Claude is usually able to calm employees when they are upset and to get others enthusiastic about an otherwise mundane activity.This ability probably means that Claude has:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedThe textbook explains that physical exer...View AnswerShow Answer

Which of the following statements about job satisfaction is TRUE?

Correct AnswerverifiedShow Answer

Experts have concluded that cognitive intelligence and emotional intelligence are the same things.

Correct AnswerverifiedShow Answer

The exit-voice-loyalty-neglect model states that some employees respond to their job dissatisfaction by patiently waiting for the problem to work itself out or get resolved by others.

Correct AnswerverifiedShow Answer

Emotions are defined as:

Correct AnswerverifiedShow Answer

Which of the following statements about emotions is FALSE?

Correct AnswerverifiedShow Answer

Personal goal setting,self-reinforcement practices reduce stress by changing stress perceptions.

Correct AnswerverifiedShow Answer

Organizational loyalty tends to increase when employees:

Correct AnswerverifiedShow Answer

Sexual harassment is a stressor.

Correct AnswerverifiedShow Answer

Self-awareness is the _________ level of _______.

Correct AnswerverifiedShow Answer

Management of others' emotions represents the highest level of emotional intelligence.

Correct AnswerverifiedShow Answer

In the final stage of job burnout,affected employees quit their jobs.

Correct AnswerverifiedShow Answer

Having a positive self-concept protects us from stress.

Correct AnswerverifiedShow Answer

Comment on the accuracy of the following statement: 'Employees are more effective when they display their true emotions on the job.'

Correct AnswerverifiedThis question requires discussion of at ...View AnswerShow Answer

Job satisfaction represents a person's evaluation of his or her job and work context.

Correct AnswerverifiedShow Answer

In certain cases,even subtle or persistent incivility can constitute psychological harassment.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified
This survey indicates that employees are...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The textbook explains that physical exer...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Self-awareness is the ___ level of _.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
This question requires discussion of at ...
View Answer

Correct Answer
verified

Correct Answer
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