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Exam 4: Workplace Emotions, Attitudes, and Stress

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Question 111

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Emotional labour refers to any physical work that makes employees feel angry that they must perform this kind of work.

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Question 112

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Emotions are defined as:

A) feelings that are not directed towards anything in particular.
B) our judgments about what is right or wrong.
C) our intentions to act towards the attitude object.
D) the cluster of beliefs, assessed feelings and behavioural intentions towards an attitude object.
E) None of the answers apply.

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Question 113

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From a survey of employees,a major health-products company discovered that many staff members felt overworked and had too little time to balance their personal lives with job demands.A significant percentage of employees said that they were thinking of quitting because of this stress.Moreover,the concerns were raised by unmarried employees without children,not just among married women with children.Describe two different types of initiatives that would likely ease the type of stress identified in this survey.

If you believed a co-worker had a high level of emotional intelligence,what evidence would you look for to confirm your belief?

According to a major study,most Canadians agree with the statement that overtly expressing personal emotions at work is unprofessional.

Employees with strong organizational commitment are more likely to:

Head-office employees at Acme Widgets have had heavy workloads over the past year,due mainly to downsizing and increased demand for widgets.Acme's CEO wants to introduce a stress management program that would control the consequences of this stress.Describe three types of stress management programs that would help employees to cope more effectively with the physiological and/or psychological consequences of stress.Your answer should also briefly state the specific benefits that each type of program provides.

Self-reinforcement can potentially minimize stress by:

Trust is a reciprocal activity; to receive trust from employees,corporate leaders must demonstrate their trust in those employees.

Emotional intelligence refers to the ability to perceive and express emotion,assimilate emotion in thought,understand and reason with emotion,and regulate emotion in oneself and others.

Which of these statements about emotions is FALSE?

Jake tells you that he is feeling very stressed.Based on your knowledge of the general adaptation syndrome,what information would you ask or look for to determine what stage of stress Jake is experiencing?

Lower performance ratings usually reduce continuance commitment.

Affective commitment is higher in organizations that fulfil their obligations to employees.

The individual's energy level and ability to cope with stress decrease at the beginning of the general adaptation syndrome.

Sexual harassment,work overload and low task control:

Emotional exhaustion and increased cynicism are:

Researchers have consistently found that there is a strong positive relationship between job satisfaction and job performance.

The uncomfortable tension felt when our behaviour and attitudes are inconsistent with each other is called:

Three employees believe that their pay is too low,yet one of them quits,the second complains to management about the low pay and the third does nothing.Explain why these employees engaged in different behaviours even though they held the same beliefs about their pay cheques.