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Which of the following statements is true about downsizing?


A) HRM cannot inform all employees why downsizing is necessary.
B) HRM should withhold information regarding downsizing rather than maintain open communication with remaining employees.
C) Downsizing is associated with positive stock returns.
D) Downsizing results in higher profitability following layoffs.
E) HRM can provide downsized employees with outplacement services to help them find new jobs.

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Define labor force.Distinguish between internal labor force and external labor market.

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The term labor force is a general way to...

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Eric,a management student,is required to compile a report on the current composition of the U.S.labor force for his human resource management class.He also wants to include details on the current and future age distribution of U.S.employees.His professor suggests that he conduct his research with the help of the Internet and with sources from the college library.The website of which of the following agencies would be most useful for preparing this report?


A) The National Statistics Association
B) The Occupational Outlook Bureau
C) The U.S. Census Bureau
D) The Bureau of Economic Analysis
E) The Bureau of Labor Statistics

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Which of the following statements is true of a psychological contract?


A) A psychological contract describes spoken expectations that are widely held by employers and employees.
B) In the new version of the psychological contract, organizations manage the career paths for their employees.
C) In the traditional version of the psychological contract, organizations expected employees to take more responsibility for their own careers, from seeking training to balancing work and family.
D) A psychological contract is a display of how the company is performing on specific HR metrics, such as productivity and absenteeism.
E) A psychological contract is not formally put into words.

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The specific ways in which human resource professionals support an organization's strategy vary according to:


A) their level of involvement and the nature of the strategy.
B) the location of the organization's corporate headquarters.
C) the government regulations of the countries in which the organization does business.
D) the mastery of a particular piece of machinery among the employees of the organization.
E) the organization's market share in the industry.

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The management of Holmes Inc.expects its employees to be enthusiastic about their work by seeking training,putting in long hours of work,initiating better work procedures,and maintaining a sound balance between professional life and personal life.In return,the firm's employees expect management to arrange for better incentives,flexible work schedules,and increased authority to execute their tasks.This scenario is (an) example of a(n) _____.


A) employee contract
B) offer letter
C) legal agreement
D) legal bond
E) psychological contract

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Which of the following is in compliance with the core values of total quality management?


A) Providing quality training to specific employees.
B) Detecting errors and correcting them in an error-prone product or service.
C) Developing generalized methods and processes that only focus on meeting the needs of external customers.
D) Encouraging employees and customers to provide input on improving quality of products and holding costs down.
E) Measuring employees' progress based on the amount of work done rather than the feedback obtained from customers.

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Gilbert,the branch manager of a local bank,wants to initiate a teamwork system because he believes it will improve overall task management in the organization.Jane,his colleague,opposes Gilbert's idea because she thinks it will result in excessive costs.Which of the following,if true,would weaken Jane's argument?


A) Teamwork encourages centralized decision making and hence keeps all costs the same.
B) Teamwork promotes dedicating time to negotiating contracts and documenting processes and hence saves costs.
C) Teamwork makes work interesting and fun for employees and helps reduce labor costs.
D) Teamwork results in reduced salary costs because it is part of a vertical organizational structure.
E) Teamwork reduces the costs that result from employee errors because it encourages employees to follow instructions provided by their supervisors.

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Which of the following can be used to consolidate different human resource functions into a single location,eliminate redundancy,and reduce administrative costs?


A) Internet portals
B) Application services
C) Shared service centers
D) Business intelligence systems
E) Electronic performance support systems

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Which of the following racial groups will form the majority of the U.S.labor force according to the 2012-2022 Employment Projections from the Bureau of Labor Statistics?


A) African Americans
B) Whites
C) Hispanics
D) Asians
E) Native Americans

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The growth in e-commerce and the information economy has led to an increase in the demand for employees in:


A) technical jobs.
B) mining and resource extraction.
C) agriculture.
D) service occupations.
E) manufacturing.

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Rajeev,an Indian citizen,works for an automobile company in India.Currently,he is in the United States to work on a project at the company's office in Salt Lake City,Utah.In this scenario,Rajeev is regarded as an expatriate.

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Which of the following occurs when two companies join forces and become one entity?


A) Acquisition
B) Merger
C) Takeover
D) Joint venture
E) Strategic alliance

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The members of Generation X are characterized by their comfort with the latest technology,and the need to be noticed,respected,and involved.

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Under a new type of psychological contract,organizations expect employees to contribute time,effort,skills,abilities,and loyalty in return for job security and opportunities for promotion within the organization.

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Which of the following is an advantage of using a human resource information system in an organization?


A) It can be used to scrutinize balance sheets.
B) It can be used to develop new lines of products.
C) It can be used to provide employee coaching.
D) It can help avoid litigation and lawsuits.
E) It can be used by salespeople to improve sales.

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The rapid use of technology by HR departments in business organizations has resulted in:


A) organizations becoming more bureaucratic and restrictive about information pertaining to workplace policies.
B) the elimination of the self-service approach toward information dissemination in the organization.
C) the elimination of face-to-face meetings and training sessions entirely across all businesses.
D) the collection of employees' opinions through online surveys to improve employee engagement initiatives.
E) HR employees having greater responsibilities for record keeping.

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Gerard,a college student,believes that academic achievement and not mechanical skills will help one secure a job in the U.S.workforce.Jack,his classmate,believes that mechanical skills are more important than academic achievement in landing a job in the U.S.Which of the following statements strengthens Gerard's argument?


A) Employers no longer look for individuals who have strong verbal and interpersonal skills.
B) Qualities such as physical strength are very important for many jobs in this period of time.
C) Companies invest more on the latest technology for their production needs.
D) Companies prefer individuals with hands-on experience than those with theoretical knowledge.
E) Mastery of a particular piece of machinery is no longer important for many jobs.

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Moore Corp.,a financial services company,specializes in customers' preferences and cost-efficient processes.They also encourage self-managing teams that make all decisions regarding business development and the sale of services to their customers.The firm ensures that there is a good fit between its work system and its people.This scenario implies that Moore has a _____.


A) workforce analysis system
B) high-performance work system
C) supply chain system
D) total quality management system
E) holistic management system

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Rhea is an employee at Diaz Inc.She specializes in graphic and web design,user interface design,and search engine optimization.She also knows how to interact with customers by asking them about their preferences and providing them with products that meet their needs.Which of the following statements is true about Rhea?


A) She specializes in outsourcing.
B) She is a part of the external labor market.
C) She bases her work on the terms of a psychological contract.
D) She is an on-call worker.
E) She is a knowledge worker.

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