A) organizational cultures
B) marketing tactics
C) business models
D) strategic marketing processes
E) goals or objectives
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Multiple Choice
A) the tactical marketing process.
B) situational analysis.
C) diversification analysis.
D) synergy analysis.
E) the strategic marketing process.
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A) organizational culture.
B) business definition.
C) vision.
D) core values.
E) mission.
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A) corporate level
B) top management level
C) strategic business unit level
D) functional level
E) stakeholder level
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A) organization
B) business firm
C) nonprofit
D) offering
E) industry
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A) dogs.
B) cash cows.
C) question marks.
D) stars.
E) hedgehogs.
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A) teams.
B) groups.
C) divisions.
D) departments.
E) business units.
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A) micromarketing; macromarketing
B) business portfolio; diversification
C) investment; divestment
D) dashboards; metrics
E) subjective; objective
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A) situation analysis
B) market-product focus and goal setting
C) marketing program
D) implementation
E) evaluation
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A) supporting the board of directors.
B) operating at the corporate level.
C) looking outward by listening to customers.
D) managing executives.
E) delivering strategic business decisions.
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A) profit
B) sales revenue
C) customer satisfaction
D) employee welfare
E) quality
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A) product
B) price
C) promotion
D) place
E) people
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A) the department heads direct overall strategy for the entire organization.
B) groups of specialists actually create value for the organization.
C) a small number of people from different departments are mutually accountable to accomplish a task or a common set of performance goals.
D) a subsidiary, division, or unit of an organization markets a set of related offerings to a clearly defined group of customers.
E) top management directs overall strategy for the entire organization.
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A) set financial goals.
B) assign job responsibilities.
C) formulate strategies.
D) establish production parameters.
E) establish detailed marketing tactics.
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A) ISO 9000, promoting the quality concept through its commitment to making the finest ice cream from the best ingredients.
B) "linked prosperity," which encouraged the success of all constituents including employees.
C) Regeneration Nation, generating enough revenue for the firm to be a completely nonprofit organization.
D) Give and Go, donating 10 percent of its net profits to local charitable causes and an additional 5 percent to support producers that practice sustainable farming.
E) PartnerShops, Ben & Jerry scoop shops that are independently owned and operated by community-based nonprofit organizations.
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A) core benefit propositions.
B) marketing mix elements.
C) points of difference.
D) marketing attributes.
E) product protocols.
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A) as if each were a separate investment.
B) to establish their worth to society at large.
C) to determine which would be suited for a SWOT analysis.
D) to determine which units are candidates for diversification analysis.
E) to determine which units can be divided into smaller, tactical business units.
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A) strengths, weaknesses, opportunities, and tactics.
B) strengths, weaknesses, options, and tactics.
C) strengths, weaknesses, opportunities, and threats.
D) simple, workable, optimal, and timely.
E) state the problem, work out a strategy, organize your team, and take action.
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A) profit
B) market share
C) employee welfare
D) social responsibility
E) customer satisfaction
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