Filters
Question type

Study Flashcards

Many local and national chain bookstores, such as Borders and Bookstar, have closed over the past few years. This is due in part to competition from e-book readers such as Amazon's Kindle and Apple's iPad, which permit the online purchase and download of digital books from their websites. Moreover, subscribers to newspapers and magazines have cancelled their print subscriptions in favor of online news. These trends have caused the StarTribune newspaper to offer online content for $1.99 per week and Newsweek to suspend its print edition in favor of an online only weekly edition. These companies had to change their __________, an action triggered by the technological and social changes in their marketing environments.


A) organizational cultures
B) marketing tactics
C) business models
D) strategic marketing processes
E) goals or objectives

Correct Answer

verifed

verified

Apple, a multimarket, multiproduct firm, manufactures and markets Apple Watch, iPods, iPhones, and iPads as a portfolio of businesses. At what organizational level does Apple set the strategic direction for these businesses to create customer value?

Correct Answer

verifed

verified

The Apple Watch, iPods, iPhones, and iPa...

View Answer

An approach whereby an organization allocates its marketing mix resources to reach its target markets is referred to as


A) the tactical marketing process.
B) situational analysis.
C) diversification analysis.
D) synergy analysis.
E) the strategic marketing process.

Correct Answer

verifed

verified

An organization's foundation includes all of the following except


A) organizational culture.
B) business definition.
C) vision.
D) core values.
E) mission.

Correct Answer

verifed

verified

People in the finance and the human resources departments traditionally operate at what organizational level?


A) corporate level
B) top management level
C) strategic business unit level
D) functional level
E) stakeholder level

Correct Answer

verifed

verified

A(n) __________ is a good, service, or idea that creates value for both the organization and its customers by satisfying their needs and wants.


A) organization
B) business firm
C) nonprofit
D) offering
E) industry

Correct Answer

verifed

verified

Strategic business units (SBUs) with a high share of high-growth markets that may not generate enough cash to support their own demanding needs for future growth are referred to as


A) dogs.
B) cash cows.
C) question marks.
D) stars.
E) hedgehogs.

Correct Answer

verifed

verified

Specialized functions such as marketing and finance are generally referred to as


A) teams.
B) groups.
C) divisions.
D) departments.
E) business units.

Correct Answer

verifed

verified

Two commonly used techniques to aid mangers with important decisions for setting a direction and allocating resources include __________ and __________ analysis strategies.


A) micromarketing; macromarketing
B) business portfolio; diversification
C) investment; divestment
D) dashboards; metrics
E) subjective; objective

Correct Answer

verifed

verified

Market segmentation is a part of what step in the strategic marketing process?


A) situation analysis
B) market-product focus and goal setting
C) marketing program
D) implementation
E) evaluation

Correct Answer

verifed

verified

The key role of marketing includes


A) supporting the board of directors.
B) operating at the corporate level.
C) looking outward by listening to customers.
D) managing executives.
E) delivering strategic business decisions.

Correct Answer

verifed

verified

Complaints about one of Microsoft's Xbox video game consoles began immediately after its introduction. These complaints ranged from missing parts to incorrect programming. Microsoft should have adopted a more rigorous __________ goal.


A) profit
B) sales revenue
C) customer satisfaction
D) employee welfare
E) quality

Correct Answer

verifed

verified

The __________ element of the marketing mix includes channels and transportation.


A) product
B) price
C) promotion
D) place
E) people

Correct Answer

verifed

verified

The corporate level in an organization is where


A) the department heads direct overall strategy for the entire organization.
B) groups of specialists actually create value for the organization.
C) a small number of people from different departments are mutually accountable to accomplish a task or a common set of performance goals.
D) a subsidiary, division, or unit of an organization markets a set of related offerings to a clearly defined group of customers.
E) top management directs overall strategy for the entire organization.

Correct Answer

verifed

verified

Today's visionary organization uses three key elements to specify its foundation, set a direction, and


A) set financial goals.
B) assign job responsibilities.
C) formulate strategies.
D) establish production parameters.
E) establish detailed marketing tactics.

Correct Answer

verifed

verified

Ben & Jerry's mission-driven approach led the company to successfully implement many highly creative organizational and marketing strategies. One example includes


A) ISO 9000, promoting the quality concept through its commitment to making the finest ice cream from the best ingredients.
B) "linked prosperity," which encouraged the success of all constituents including employees.
C) Regeneration Nation, generating enough revenue for the firm to be a completely nonprofit organization.
D) Give and Go, donating 10 percent of its net profits to local charitable causes and an additional 5 percent to support producers that practice sustainable farming.
E) PartnerShops, Ben & Jerry scoop shops that are independently owned and operated by community-based nonprofit organizations.

Correct Answer

verifed

verified

Those characteristics of a product that make it superior to competitive substitutes are referred to as


A) core benefit propositions.
B) marketing mix elements.
C) points of difference.
D) marketing attributes.
E) product protocols.

Correct Answer

verifed

verified

The Boston Consulting Group uses business portfolio analysis to quantify performance measures and growth targets to analyze its clients' strategic business units


A) as if each were a separate investment.
B) to establish their worth to society at large.
C) to determine which would be suited for a SWOT analysis.
D) to determine which units are candidates for diversification analysis.
E) to determine which units can be divided into smaller, tactical business units.

Correct Answer

verifed

verified

The acronym SWOT, as in SWOT analysis, stands for


A) strengths, weaknesses, opportunities, and tactics.
B) strengths, weaknesses, options, and tactics.
C) strengths, weaknesses, opportunities, and threats.
D) simple, workable, optimal, and timely.
E) state the problem, work out a strategy, organize your team, and take action.

Correct Answer

verifed

verified

Lands' End, an American apparel and outerwear firm, ships each order within 48 hours and its guarantee is said to be the best in the world, as exemplified by its tagline "Guaranteed Period." These marketing actions by Lands' End most likely reflect its __________ goals.


A) profit
B) market share
C) employee welfare
D) social responsibility
E) customer satisfaction

Correct Answer

verifed

verified

Showing 221 - 240 of 356

Related Exams

Show Answer