Question 1

A comprehensive decision-making framework for operations includes:

Accepted Answer

A)  Consideration of other organizational functions
B)  Consideration of operations in isolation of other functions
C)  Suppliers but not customers
D)  Customers but not suppliers

Question 2

Why is operations management a more encompassing term than production management?

Accepted Answer

A)  Operations management is concerned with multiple products and services
B)  Operations management refers to service as well as manufacturing organizations
C)  Operations management is broader including the financing and marketing functions
D)  Operations management makes use of the tools of quantitative analysis and computer systems

Question 3

The supply chain extends from:

Accepted Answer

A)  Supplier to manufacturing
B)  Supplier to supplier
C)  Dealer to customer
D)  Supplier to customer D

Question 4

The Operations definition emphasizes decision,function and process elements of the organization.Briefly discuss the need to address these fundamental elements.

Accepted Answer

The operations function is responsible f...

Question 5

Approximately,what percentage of the American workforce works in service industries?

Accepted Answer

A)  20%
B)  40%
C)  80%
D)  90%

Question 6

Identify the critical operations decision areas in an organization and discuss the responsibilities of an operations manager while addressing these decisions.

Accepted Answer

The critical decision areas in an organization include: (a)Process (b)Quality (c)Capacity (d)Inventory

Question 7

The three primary functions that exist in most business organizations are:

Accepted Answer

A)  Operations,accounting,and finance
B)  Operations,production,and finance
C)  Production,marketing,and human resources
D)  Operations,finance,and marketing

Question 8

Inventory decisions involve:

Accepted Answer

A)  Determining what to order,how much to order,and when to order
B)  Tracking the flow of materials
C)  Managing the finished goods inventories
D)  All of these

Question 9

The four major decision responsibilities of operations management are:

Accepted Answer

A)  Process,quality,capacity,and human resources
B)  Process,quality,human resources,and inventory
C)  Quality,inventory,human resources,and capacity
D)  Process,capacity,quality,and inventory

Question 10

Which one of the following would not generally be classified as an input in a university system?

Accepted Answer

A)  Staff
B)  Facilities
C)  Knowledge
D)  Research

Question 11

The four decision areas in operations management are:

Accepted Answer

A)  Planning,technology,inventory,and control
B)  Process,quality,capacity,and inventory
C)  Process,quality,technology,and capacity
D)  None of these

Question 12

Which of the following is not in the process category of the operations decision framework?

Accepted Answer

A)  Layout of the facility
B)  Job design
C)  The type of equipment and technology
D)  Product or service inspection

Question 13

Capacity decisions:

Accepted Answer

A)  Include staffing and scheduling
B)  Include inventory control
C)  Include defining product specifications
D)  None of these

Question 14

The essence of operations management can be described by:

Accepted Answer

A)  Process,capacity,and people
B)  Decisions,function,and process
C)  Planning,control,and organization
D)  Integrated planning and control

Question 15

Best practices in operations are best for all organizations.

Accepted Answer

A) True 
 B)False

Question 16

Supply chain management includes the integration of:

Accepted Answer

A)  Suppliers
B)  Manufacturers
C)  Customers
D)  All of the above

Question 17

The process view provides a basis for viewing an entire business as a system of interconnected processes.

Accepted Answer

A) True 
 B)False

Question 18

The three major functions of business organizations:

Accepted Answer

A)  Are mutually exclusive
B)  Function independently of each other
C)  Interface with each other
D)  Do not interface with each other C

Question 19

Which of the following is not a contemporary theme in operations?

Accepted Answer

A)  Globalization of Operations
B)  Lean Operations
C)  Quality Teams
D)  Environmental Concerns and Sustainability

Question 20

The transformation view of the Operations function provides a unified approach for studying the manufacturing and service industries.

Accepted Answer

A) True 
 B)False

Exam 1: The Operations Function

A comprehensive decision-making framework for operations includes:

Correct AnswerverifiedShow Answer

Why is operations management a more encompassing term than production management?

Correct AnswerverifiedShow Answer

The supply chain extends from:

Correct AnswerverifiedD

The Operations definition emphasizes decision,function and process elements of the organization.Briefly discuss the need to address these fundamental elements.

Correct AnswerverifiedThe operations function is responsible f...View AnswerShow Answer

Approximately,what percentage of the American workforce works in service industries?

Correct AnswerverifiedShow Answer

Identify the critical operations decision areas in an organization and discuss the responsibilities of an operations manager while addressing these decisions.

Correct AnswerverifiedThe critical decision areas in an organization include: (a)Process (b)Quality (c)Capacity (d)Inventory

The three primary functions that exist in most business organizations are:

Correct AnswerverifiedShow Answer

Inventory decisions involve:

Correct AnswerverifiedShow Answer

The four major decision responsibilities of operations management are:

Correct AnswerverifiedShow Answer

Which one of the following would not generally be classified as an input in a university system?

Correct AnswerverifiedShow Answer

The four decision areas in operations management are:

Correct AnswerverifiedShow Answer

Which of the following is not in the process category of the operations decision framework?

Correct AnswerverifiedShow Answer

Capacity decisions:

Correct AnswerverifiedShow Answer

The essence of operations management can be described by:

Correct AnswerverifiedShow Answer

Best practices in operations are best for all organizations.

Correct AnswerverifiedShow Answer

Supply chain management includes the integration of:

Correct AnswerverifiedShow Answer

The process view provides a basis for viewing an entire business as a system of interconnected processes.

Correct AnswerverifiedShow Answer

The three major functions of business organizations:

Correct AnswerverifiedC

Which of the following is not a contemporary theme in operations?

Correct AnswerverifiedShow Answer

The transformation view of the Operations function provides a unified approach for studying the manufacturing and service industries.

Correct AnswerverifiedShow Answer

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D

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The operations function is responsible f...
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The critical decision areas in an organization include: (a)Process (b)Quality (c)Capacity (d)Inventory

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C

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