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A(n) _____ is the reward for satisfying a drive.


A) cue
B) reinforcement
C) motivation
D) response

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Name and briefly describe the five situational influences that affect the purchase decision processes.

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Five situational influences have an impa...

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_____ describes the actions a person takes in purchasing and using products and services.


A) Marketing
B) Market research
C) Consumer behaviour
D) Consumer management

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An aspiration group is a group ______.


A) to which a person belongs, including fraternities and social clubs
B) that a person wishes to be a member of or wishes to be identified with
C) that a person wishes to maintain a distance from because of differences in values or behaviours
D) that a person knows he or she can never really fit into because of basic cultural differences

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When Marty attended his first statistics class, he realized that he ought to buy a calculator or else he would be unable to do his assignments.In which stage of the consumer purchase decision process was Marty when he had this realization?


A) information search
B) problem recognition
C) purchase behaviour
D) alternative evaluation

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What is the first stage of the purchase decision process?


A) Purchase decision process
B) Problem recognition
C) Purchase decision
D) Alternatives

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Amanda and Chris are married.Usually, Chris buys clothes according to Amanda's opinions, and Amanda decides the groceries to be bought.Chris makes decisions regarding house and car maintenance.However, when it comes to Christmas vacations and gifts, Amanda and Chris make decisions together. If Chris buys most of his clothes based on Amanda's opinions, Amanda is a(n) _____.


A) information gatherer
B) influencer
C) purchaser
D) user

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The online version of word of mouth is called viral marketing.

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Two colleagues discuss where to go for lunch.One says to the other, "It's noon, so most of the restaurants will be crowded.But the boss is out of town, so we could take an extra hour and relax a bit." Which situational influence does their conversation illustrate?


A) purchase task
B) social surroundings
C) physical surroundings
D) temporal effects

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The stages a buyer passes through in making choices about which products and services to buy are referred to as the _____.


A) situational analysis sequence
B) limited problem solving
C) purchase decision process
D) hierarchy of learning

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Selective retention affects the internal and external information search stage of the purchase decision process.

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The evoked set includes both products you are aware of and those you could see upon visiting a store.

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After purchasing a new car, Agnes found she was paying more attention to car ads on television and online.She often found herself pointing out short-comings of cars she considered but did not purchase.This exemplifies:


A) Limited problem solving
B) Cognitive dissonance
C) Showrooming
D) Antecedent states

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Which of the following statements about family decision-making is true?


A) The use of joint decision-making is related to the educational levels achieved by the spouses.
B) Husbands tend to make all decisions about cars, vacations, and homes.
C) The two types of family decision-making are joint and autonomous.
D) With autonomous decision-making, the husband would make all the decisions about groceries, medicine, and car maintenance.

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_____ means that consumers do not remember all the information they see, read, or hear even minutes after exposure to it.


A) Selective retention
B) Selective comprehension
C) Selective exposure
D) Selective perception

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John is interested in looking for a job that provides _____ needs, which are represented by the need for achievement, status, prestige, and self-respect.


A) physiological
B) safety
C) social
D) esteem

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A(n) _____ is a stimulus or symbol that one perceives.


A) drive
B) cue
C) attitude
D) response

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The analysis of consumer lifestyle is called _____.


A) demographics
B) psychographics
C) social statistics
D) physiological needs

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Which stage in the consumer purchase decision process suggests criteria to use for the purchase, yields brand names that might meet the criteria, and develops consumer value perceptions?


A) problem recognition
B) information search
C) alternative evaluation
D) purchase decision

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Stella is offended by the brand name of a new product for women.She believes that the name is demeaning to women and that its use means the manufacturer is unsympathetic to women.The manufacturer had not realized this while naming the product.This is an example of _____.


A) selective retention
B) selective analysis
C) selective exposure
D) selective comprehension

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