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Exam 11: Performance Management Systems

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Question 1

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The critical-incident appraisal method requires an evaluator to keep a written record of job behaviors that illustrate both the satisfactory and unsatisfactory performance of the employee being rated.

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Question 2

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Which of the following performance appraisal methods is also referred to as multi-rater assessment?

A) 360-degree feedback
B) Essay appraisal
C) Critical-incident appraisal
D) Behaviorally anchored rating scale

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Question 3

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Describe the forced-distribution method of performance appraisal.

Which of the following is a typical responsibility of a human resources department regarding performance management?

Major advantages of behaviorally anchored rating scales (BARSs)include their simplicity and ease of development.

List the three components of a performance improvement plan.

Which of the following is a method of performance appraisal that attempts to eliminate evaluator bias by making a rater rank statements that are seemingly indistinguishable or unrelated?

Maroon Hotels Inc.is using the behaviorally anchored rating scale (BARS) method of employee performance appraisal.What is the advantage of using BARS?

Which of the following is a typical step in the management by results process?

Which method is most commonly reserved for appraisal of managers and professionals?

Determinants of performance include all of the following EXCEPT:

What are some determinants of performance?

Gerald is conducting a performance appraisal of the employees in his department,ranking them from the most to the least valuable.He lists the names of the employees to be rated on the left side of a sheet of paper.Then he chooses the most valuable employee on the list,crosses that name off the left-hand list,and puts it at the top of the column on the right-hand side of the paper.Next,he selects and crosses off the name of the least valuable employee from the left-hand column and moves it to the bottom of the right-hand column.Gerald repeats this process for all of the names on the left-hand side of the paper.The resulting list of names in the right-hand column gives a ranking of the employees from the most to the least valuable.Identify the ranking method Gerald is using.

The only necessary condition for high-level performance is an individual's ability.

The work standards approach to performance evaluation is most frequently used for production employees.

In the checklist appraisal method,a rater indicates judgments using:

The focus of the behaviorally anchored rating scale (BARS)and,to some extent,the graphic rating scale and checklist methods of performance appraisal is primarily on performance outcomes.

Describe the essay performance appraisal method.

Title VII of the Civil Rights Act permits the use of a bona fide performance appraisal system.

The senior management of Coral Isle Hotels wants to introduce performance management systems within the organization.To provide a powerful incentive for the employees to work diligently,the management should link the systems to a(n) :