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Exam 9: Knowledge Management and E-Learning

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Question 21

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A collection of online tools that organizes and collects a variety of activities for a group of people working together, such as calendars, document and multimedia repositories, blogs, announcements, chat, and discussion boards, is known as a ________.

A) team workspace
B) dashboard
C) wiki
D) blog

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Question 22

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Which of the following statements is true of document management systems?

A) They offer extremely restricted search capabilities to users.
B) They help find people in an organization with specific types of expertise based on their education, experience, and activities.
C) They make electronic documents searchable and easily transmitted.
D) They encrypt electronic documents to make them inaccessible to people outside an organization.

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Question 23

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What were the initial differences between corporate and educational e-learning that were observed?

Which of the following knowledge management strategies should be used with compliance information?

Structural capital contributed by a person to an organization is only valid as long as that person is employed.

How is explicit knowledge different from tacit knowledge?

________ is often stored electronically and left behind with an organization even when an employee is no longer with the organization.

E-learning plays a key role in building human capital.

A(n) ________ is a self-contained digital resource embedded in an e-learning course that can be edited and reused for other purposes.

A great advantage of simulations in e-learning programs is that they offer people a chance to practice skills without risk to themselves or to others.

What are the three different kinds of e-learning approaches?

Jonathan Collins, a customer relations manager at a retail firm in Minnesota, has accumulated contacts with clients and suppliers throughout his years in the organization. Which of the following is a type of intellectual capital he is contributing to in this case?

Increasing Internet bandwidth has led to synchronous e-learning events no longer being limited to specially constructed interactive video classrooms and networks.

Explicit knowledge can be documented and codified, whereas tacit knowledge encompasses insights, judgment, creative processes, and wisdom that come from learning through several trials and errors.

________ analysis maps and measures the strength of relationships represented as nodes in clusters and uncovers those who play pivotal roles as bridges to other groups, both inside and outside an organization.

A patent law firm based in New Jersey provides patent drafting and filing services to its clients. The company is planning to build an electronic database of the patent applications it has filed for its clients over the years. However, most of its clients use handwritten notes and figures for their reference. Which of the following software tools would best help the firm convert the large number of paper-based notes from its clients into electronic records that can be easily searched and referenced?

The collection of ________ should be automated and such information should be archived to achieve cost-effectiveness.

________ comprises knowledge stored as documentation about business processes, patents, policies, and other aspects of an organization's operations, often stored electronically.

Knowledge management refers to ________.

What are the various technology and content hurdles faced in knowledge management?