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When manager Mariah Pitner delivered the company's financial report to local bankers and analysts,she was acting in which role?


A) informational
B) decisional
C) intrapersonal
D) interpersonal

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A good manager is never faced with unforeseen problems.

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____________________ is the management process of coordinating and allocating a firm's resources in order to carry out its plans.

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Which of the following processes involves guiding and motivating others toward the achievement of organizational goals?


A) communications
B) influence
C) power
D) leadership

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Managerial skills fall into four basic categories.What are they?

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global management,co...

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Which of the following statements about managerial skills is most accurate?


A) Technical skills tend to be used most by managers at middle levels of an organization.
B) Managers use conceptual management skills to operate in a culturally diverse environment.
C) Human relations skills are used throughout the organization's management.
D) Conceptual skills tend to be used most by middle-level managers.

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Two coworkers at Nortel came up with an idea for renting software over the Internet.Nortel's top management liked the idea and set up a special division called Channelware devoted to taking the idea and making a new product.The establishment of a new company and assigning the employees in the division the task of making an idea a reality requires which management function?


A) communicating
B) controlling
C) organizing
D) planning

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Lily Jacobs is hosting a luncheon in her role as honourary chair of the local United Way campaign.She is fulfilling which of the following managerial roles?


A) interpersonal
B) decisional
C) informational
D) liaison

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Asan Linhoud has a major decision to make regarding whether to create a new sales territory or simply add customers to existing territories.He asks for suggestions from his sales reps but will make his own decision.Which of the following leadership styles is Lindoud exhibiting?


A) consultative
B) participative
C) open door
D) group centred

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List the three basic categories of managerial roles.

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informatio...

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Tawna Reed was hired for a top managerial position in Nike Corporation because she had creative ability and a good overall feel for the athletic shoe industry.Reed is said to have which of the following skills?


A) human relations
B) strategic
C) conceptual
D) technical

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Strategic planning is put into action by lower levels of management.

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"The Booth Western Art Museum will educate,entertain,and inspire a diverse audience by creating a place where people feel welcome,find meaning and value,and delight in exploring the uniqueness of Western art and culture." This quotation is which of the following?


A) a mission statement
B) a company proclamation
C) a corporate manifesto
D) a contingency goal statement

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The proliferation of information technology no longer has any effect on today's managers.

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A manager who is placing a reorder for office supplies would be making a nonprogrammed decision.

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Allocation of resources,approval of projects,and authorization of budgets are all activities that a manager performs in which of the following management roles?


A) functional
B) decisional
C) coordinating
D) interpersonal

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Which of the following statements about empowering employees is most accurate?


A) In order for empowerment to work,managers have to create an environment limiting high levels of employee participation.
B) Empowering employees limits their commitment to the organization.
C) With empowerment,managers share minimal information and responsibility with employees at all levels in the organization.
D) Empowerment gives employees a feeling of ownership in the firm.

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What is another name for a free-rein leadership style?

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Dewayne Gibbons of Burger King decided to introduce a new sliced chicken sandwich without consulting any of his subordinates or the franchise.Managers who use this style of decision making exhibit which of the following style of leadership?


A) closed-door
B) consultative
C) autocratic
D) laissez-faire

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Which two different leadership styles use empowerment?


A) autocratic and free rein
B) autocratic and laissez-faire
C) autocratic and participative
D) laissez faire and participative

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