Question 1

Most in-house systems have considerably more functionality than off-the-shelf products and they are far less expensive to maintain.

Accepted Answer

A) True 
 B)False

Question 2

The documents in content management systems exist in isolation from each other.

Accepted Answer

A) True 
 B)False

Question 3

________ refer to rule-based systems that encode human knowledge in the form of If/Then rules.

Accepted Answer

A)  Expert systems
B)  Content management systems
C)  Document management systems
D)  Enterprise resource planning systems

Question 4

Organisations must engage with communities before identifying their goals and objectives.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following dynamic process activities involves publicising community successes?

Accepted Answer

A)  story tell
B)  engage
C)  activate
D)  sense

Question 6

Rich directories are particularly useful in large organisations where people with particular expertise are unknown.

Accepted Answer

A) True 
 B)False

Question 7

What is knowledge management? How does it benefit an organisation?

Accepted Answer

Knowledge management (KM)is the process ...

Question 8

What are content management systems? Define any three challenges of content management.

Accepted Answer

Content management systems are informati...

Question 9

Modern day customers want informed,useful interactions with product promoters.

Accepted Answer

A) True 
 B)False

Question 10

The largest collection of documents ever assembled exists on the Internet,and the world's best known document search engine is ________.

Accepted Answer

A)  AltaVista
B)  Yahoo
C)  Bing
D)  Google

Question 11

Which of the following is characteristic of a hyper-social organisation?

Accepted Answer

A)  using social media in an old-style,organisation-centric manner
B)  interacting with customers and partners in a more humane way
C)  sending messages that attempt to manage,influence,and control customers and partners
D)  pertaining marketing to employees and not customers

Question 12

Hyper-social organisations and its executives no longer plan and control organisational messaging.

Accepted Answer

A) True 
 B)False

Question 13

Hyper-social organisations use social media in an organisation-centric manner.

Accepted Answer

A) True 
 B)False

Question 14

Knowledge management has transitioned from authentic relationships to structured systems.

Accepted Answer

A) True 
 B)False

Question 15

Expert systems are easy to maintain.

Accepted Answer

A) True 
 B)False  False

Question 16

Custom content management applications are expensive to develop and maintain.

Accepted Answer

A) True 
 B)False

Question 17

Expert systems came into existence long after the use of social media and the Internet.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following dynamic process activities involves analysing the success of an organisation in terms of social capital?

Accepted Answer

A)  activate
B)  engage
C)  sense
D)  measure D

Question 19

Which of the following statements is true of the transition of channels to networks in a hyper-social organisation?

Accepted Answer

A)  Social media limits the formation of communities based on common interests.
B)  Hyper-social organisations use networks to transmit messages valued by recipients.
C)  Networks transmit data,whereas channels transmit knowledge.
D)  Organisations must engage with networks in consumer communities,to attract consumers. D

Question 20

Which of the following statements is true of the content management application alternatives?

Accepted Answer

A)  In-house systems are far less expensive to maintain than off-the-shelf products.
B)  Custom content management applications are economical to develop and maintain.
C)  Off-the-shelf products have considerably less functionality than most in-house systems.
D)  Operations develop an in-house system to track machine maintenance procedures.

Exam 23: Hyper-Social Organisations and Knowledge Management

Most in-house systems have considerably more functionality than off-the-shelf products and they are far less expensive to maintain.

Correct AnswerverifiedShow Answer

The documents in content management systems exist in isolation from each other.

Correct AnswerverifiedShow Answer

________ refer to rule-based systems that encode human knowledge in the form of If/Then rules.

Correct AnswerverifiedShow Answer

Organisations must engage with communities before identifying their goals and objectives.

Correct AnswerverifiedShow Answer

Which of the following dynamic process activities involves publicising community successes?

Correct AnswerverifiedShow Answer

Rich directories are particularly useful in large organisations where people with particular expertise are unknown.

Correct AnswerverifiedShow Answer

What is knowledge management? How does it benefit an organisation?

Correct AnswerverifiedKnowledge management (KM)is the process ...View AnswerShow Answer

What are content management systems? Define any three challenges of content management.

Correct AnswerverifiedContent management systems are informati...View AnswerShow Answer

Modern day customers want informed,useful interactions with product promoters.

Correct AnswerverifiedShow Answer

The largest collection of documents ever assembled exists on the Internet,and the world's best known document search engine is ________.

Correct AnswerverifiedShow Answer

Which of the following is characteristic of a hyper-social organisation?

Correct AnswerverifiedShow Answer

Hyper-social organisations and its executives no longer plan and control organisational messaging.

Correct AnswerverifiedShow Answer

Hyper-social organisations use social media in an organisation-centric manner.

Correct AnswerverifiedShow Answer

Knowledge management has transitioned from authentic relationships to structured systems.

Correct AnswerverifiedShow Answer

Expert systems are easy to maintain.

Correct AnswerverifiedFalse

Custom content management applications are expensive to develop and maintain.

Correct AnswerverifiedShow Answer

Expert systems came into existence long after the use of social media and the Internet.

Correct AnswerverifiedShow Answer

Which of the following dynamic process activities involves analysing the success of an organisation in terms of social capital?

Correct AnswerverifiedD

Which of the following statements is true of the transition of channels to networks in a hyper-social organisation?

Correct AnswerverifiedD

Which of the following statements is true of the content management application alternatives?

Correct AnswerverifiedShow Answer

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Knowledge management (KM)is the process ...
View Answer

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Content management systems are informati...
View Answer

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False

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D

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D

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