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A(n) __________ team is one that achieves high levels of task performance,member satisfaction,and team viability.


A) functional
B) serviceable
C) operative
D) effective
E) practical

F) B) and C)
G) A) and B)

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Virtual teams are ones whose members meet at least part of the time electronically and with computer support.

A) True
B) False

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Which of the following statements does NOT accurately describe the forming stage of team development?


A) Members are interested in getting to know each other.
B) Members are interested in discovering what is considered acceptable behavior.
C) Members are interested in maintaining the sense of harmony that has been established.
D) Members are interested in determining the real task of the team.
E) Members are interested in defining team rules.

F) A) and E)
G) A) and D)

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Informal teams have the potential to speed up the workflow by enabling people to assist each other in ways that formal lines of authority fail to provide.

A) True
B) False

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During what stage of team development may a team member ask,"What can the group offer me? Can my needs be met at the same time that I contribute to the group?


A) Storming
B) Forming
C) Performing
D) Adjourning
E) Norming

F) B) and C)
G) A) and B)

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With regard to __________,the members of an effective team are sufficiently satisfied to continue working well together on an on-going basis and/or to look forward to working together again at some future point in time.

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An immature group will have all of the following characteristics EXCEPT:


A) dysfunctional decision-making methods.
B) flexible operating procedures.
C) unclear communications.
D) independent authority relations.
E) low acceptance of minority views.

F) A) and B)
G) A) and C)

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__________ consist of persons with natural affinities for one another,and who tend to work together,sit together,take breaks together,and even do things together outside of the workplace.


A) Interest groups
B) Affiliation groups
C) Friendship groups
D) Connection groups
E) Familiarity groups

F) A) and B)
G) A) and C)

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Synergy is the creation of a whole that is greater than the sum of its parts.

A) True
B) False

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A(n)__________ is a group of people brought together to use their complementary skill to achieve a common purpose for which they are collectively accountable.

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What is the FIRO-B theory? What are its implications for teams? Suggested

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The FIRO-B theory (with "FIRO" standing ...

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The term __________ applies to a wide variety of teams whose members meet regularly to collectively examine important workplace issues.


A) employee engagement team
B) employee connection team
C) employee participation team
D) employee empowerment team
E) employee involvement team

F) A) and E)
G) C) and D)

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To create a successful virtual team,managers should do which of the following?


A) Select team members high in initiative
B) Begin with social messaging
C) Assign clear goals and roles
D) Gather regular feedback from members
E) Managers should do all of the above

F) B) and E)
G) C) and E)

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__________ teams bring together people from different functional departments or work units to work on a common task.


A) Cross-functional
B) Self-directed
C) Virtual
D) Self-managed
E) Employee involvement

F) All of the above
G) B) and C)

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Cross-functional teams,or task forces,are created for special problem-solving efforts.

A) True
B) False

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In the norming stage of team development,holding the team together may become more important to some members than working on the team's tasks.

A) True
B) False

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In general,social facilitation theory indicates that working in the presence of others creates an emotional arousal or excitement that stimulates behavior and therefore affects performance.

A) True
B) False

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The optimal size for teams is between five and seven members.

A) True
B) False

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Which stage of the team development process is sometimes called total integration?


A) Storming
B) Forming
C) Performing
D) Adjourning
E) Norming

F) B) and E)
G) B) and D)

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Which of the following is the correct equation for team effectiveness according to the open systems model of teams?


A) Team effectiveness = Quality of inputs x (Process gains + Process losses)
B) Team effectiveness = Quality of outputs + (Process gains x Team inputs)
C) Team effectiveness = Quality of inputs x (Process gains - Process losses)
D) Team effectiveness = Quality of outputs x (Process gains + Process losses)

E) B) and D)
F) None of the above

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