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Exam 7: Recruiting, Motivating, and Keeping Quality Employees

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Question 21

Multiple Choice

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With _____ feedback, employees are evaluated not only by those above them but also by those below and beside them.

A) alldirectional
B) 360-degree
C) 100percent
D) full-scale

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verified

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Question 22

Multiple Choice

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Temporary work isn't very appealing primarily because _____.

A) there are usually no benefits
B) moving from firm to firm is a hassle
C) you don't acquire a variety of skills
D) the pay tends to be low

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Question 23

Multiple Choice

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At _____, overall objectives include not only making all visitors feel as if they're special in a special place, but ensuring that employees' appearance reflects a special image.

Convincing workers to _____ is _____ than it used to be.

Meetings to discuss performance tend to make managers appear judgmental rather than supportive.

Boycotting means that workers walk away from their jobs and refuse to return until a labor-management dispute has been resolved.

_____ are forms of compensation other than salaries, hourly wages, or financial incentives.

Grievances are worker's complaints on contract-related matters.

Labor-union density has steadily declined since the mid-1950s.

When a company downsizes, it lays off workers because revenues are down.

SCENARIO-BASED Willowbend Tours operates a chain of 25 touring guides throughout the Appalachian Mountains in the eastern United States. Each office employs two guides, one receptionist/office assistant, and one equipment handler. One guide specializes in canoe and rafting outings while the other is a hiking specialist. Of the three job categories, guides are by far the most difficult to recruit. Next comes the receptionist/office assistants, followed by the equipment handlers, who are basically unskilled workers. Turnover among guides is 20 percent, 30 percent among office staff, and 60 percent among equipment handlers. Owners find that recruiting, motivating, and keeping a quality workforce is an ongoing challenge. -Maria has worked at Starbuck's for a week. Her supervisor is helping her become a "barista." The process she is going though is called _____.

Hiring _____ is not only a strong motivation tool but an inexpensive way to recruit employees.

Discrimination in recruiting, hiring, advancement, and firing is illegal under federal law and prosecuted by the _____.

The magnitude of bonuses favors employees at the top of a firm's hierarchy.

A _____ plan relies on a predetermined formula to distribute a share of the company's profits to eligible employees.

Which of the following statements about unions is false

What constitutes discrimination in recruiting and hiring employees

Losing a job is what psychologists call a _____.

Today, employees who used to be called _____ assume many duties previously found in the domain of _____.

The medley process entails gathering information on candidates, evaluating their qualifications, and choosing the right one.