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The text argues that international competition will actually improve macro-marketing systems worldwide.

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If we accept "consumer satisfaction" as the objective of our MACRO-marketing system, this means that:


A) each consumer should decide how best to satisfy his or her own wants.
B) government planners should choose the kinds of products to be produced.
C) "home economists" will be the best judges of what should be produced.
D) not every consumer should be allowed to decide his or her own wants.
E) consumer educators should choose what products should be produced.

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Use this information to answer the following questions that refer to the CPI case Conservo Products, Inc. (CPI) , with annual sales of $200 million, is a well-known producer of a variety of paper products, almost all of which are made from recycled materials. Picnic plates account for about 70 percent of CPI's sales. The rest of the firm's sales comes from custom-designed materials--such as box liners and spacers, small boxes, and disposable products--like trays, towels and napkins. CPI's picnic plates are sold through "sales reps" to grocery wholesalers and retail grocery chains. The sales reps are paid a 5 percent commission on all sales in their assigned territories. They usually handle related--but noncompeting--lines for several other manufacturers. Along with their selling duties, the sales reps help CPI with local advertising and sales promotion efforts. Orders for the custom products are obtained by area managers who are paid a straight salary to call on business and institutional customers. The area managers are trained paper specialists and often help their customers design the products they order. The picnic plates are priced to give CPI a 90 percent markup on the cost of producing the product--with the cost figured by taking the total factory cost for the previous year and dividing that total cost by the number of units produced and sold during that period. The firm's invoices read "F.O.B.--Delivered" and "1/10, net 30." Customers are allowed to deduct 3 percent from the face value of the invoice for buying plates in carload quantities, and another 2 percent for advertising them locally. The custom products are sold "F.O.B. mill"--with CPI offering a price for each job. Competition is strong from many other manufacturers who are able to offer very similar products which meet the customers' specifications. CPI forecasts that sales will increase to $250 million by 1999. However, much of this growth is tied to picnic plates--a market in which the firm has about a 7 percent market share and faces aggressive price competition from many smaller firms with greater brand familiarity. Further, CPI has been late with more than 50 percent of its plate orders due to scheduling conflicts with orders for custom products. -CPI's sales forecasts for picnic plates are not likely to be achieved unless the firm can improve its:


A) pioneering advertising.
B) paper coating machines.
C) below-average product quality.
D) customer service level.
E) above-the-market prices.

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Regarding our MACRO-marketing system:


A) marketing makes people materialistic by creating "false values."
B) advertising generally raises prices and wastes resources.
C) marketing tries to satisfy "unwanted demand" rather than "genuine wants."
D) satisfying consumer needs and wants is a dynamic, on-going process.
E) none of the above.

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Which of the following is NOT a trend that is affecting marketing strategy planning?


A) fewer vertical marketing systems.
B) geographic shifts in population.
C) more attention to service technologies.
D) more Internet selling.
E) greater use of database-directed promotion.

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Use this information to answer the following questions that refer to the CPI case Conservo Products, Inc. (CPI) , with annual sales of $200 million, is a well-known producer of a variety of paper products, almost all of which are made from recycled materials. Picnic plates account for about 70 percent of CPI's sales. The rest of the firm's sales comes from custom-designed materials--such as box liners and spacers, small boxes, and disposable products--like trays, towels and napkins. CPI's picnic plates are sold through "sales reps" to grocery wholesalers and retail grocery chains. The sales reps are paid a 5 percent commission on all sales in their assigned territories. They usually handle related--but noncompeting--lines for several other manufacturers. Along with their selling duties, the sales reps help CPI with local advertising and sales promotion efforts. Orders for the custom products are obtained by area managers who are paid a straight salary to call on business and institutional customers. The area managers are trained paper specialists and often help their customers design the products they order. The picnic plates are priced to give CPI a 90 percent markup on the cost of producing the product--with the cost figured by taking the total factory cost for the previous year and dividing that total cost by the number of units produced and sold during that period. The firm's invoices read "F.O.B.--Delivered" and "1/10, net 30." Customers are allowed to deduct 3 percent from the face value of the invoice for buying plates in carload quantities, and another 2 percent for advertising them locally. The custom products are sold "F.O.B. mill"--with CPI offering a price for each job. Competition is strong from many other manufacturers who are able to offer very similar products which meet the customers' specifications. CPI forecasts that sales will increase to $250 million by 1999. However, much of this growth is tied to picnic plates--a market in which the firm has about a 7 percent market share and faces aggressive price competition from many smaller firms with greater brand familiarity. Further, CPI has been late with more than 50 percent of its plate orders due to scheduling conflicts with orders for custom products. -Assuming that Sure Foot wants to be in only the "better" stores--and mainly in large metropolitan areas--it seems to be seeking:


A) selective distribution.
B) exclusive distribution.
C) intensive distribution.

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Which of the 4Ps in the marketing mix is most directly related to the selection and training of salespeople for a B2B product?


A) Product
B) Place
C) Promotion
D) Price

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Use this information to answer the following questions that refer to the CPI case Conservo Products, Inc. (CPI) , with annual sales of $200 million, is a well-known producer of a variety of paper products, almost all of which are made from recycled materials. Picnic plates account for about 70 percent of CPI's sales. The rest of the firm's sales comes from custom-designed materials--such as box liners and spacers, small boxes, and disposable products--like trays, towels and napkins. CPI's picnic plates are sold through "sales reps" to grocery wholesalers and retail grocery chains. The sales reps are paid a 5 percent commission on all sales in their assigned territories. They usually handle related--but noncompeting--lines for several other manufacturers. Along with their selling duties, the sales reps help CPI with local advertising and sales promotion efforts. Orders for the custom products are obtained by area managers who are paid a straight salary to call on business and institutional customers. The area managers are trained paper specialists and often help their customers design the products they order. The picnic plates are priced to give CPI a 90 percent markup on the cost of producing the product--with the cost figured by taking the total factory cost for the previous year and dividing that total cost by the number of units produced and sold during that period. The firm's invoices read "F.O.B.--Delivered" and "1/10, net 30." Customers are allowed to deduct 3 percent from the face value of the invoice for buying plates in carload quantities, and another 2 percent for advertising them locally. The custom products are sold "F.O.B. mill"--with CPI offering a price for each job. Competition is strong from many other manufacturers who are able to offer very similar products which meet the customers' specifications. CPI forecasts that sales will increase to $250 million by 1999. However, much of this growth is tied to picnic plates--a market in which the firm has about a 7 percent market share and faces aggressive price competition from many smaller firms with greater brand familiarity. Further, CPI has been late with more than 50 percent of its plate orders due to scheduling conflicts with orders for custom products. -"Credit terms" of 2/10, net 30 mean that Sure Foot is offering customers a:


A) functional discount.
B) quantity discount.
C) seasonal discount.
D) cash discount.
E) cooperative advertising allowance.

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D

Which of the following is NOT a trend that is affecting marketing strategy planning?


A) more attention to targeted media.
B) focus on lower stockturns at higher margins.
C) slower real income growth in U.S.
D) growth of mass-merchandising.
E) growth of larger, more powerful retail chains.

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Which of the following statements about marketing's impact on the economy is False?


A) Companies force consumers to buy products at exorbitant prices.
B) When new products are introduced, the prices of old products often drop.
C) Rising profits lead to increased investments and further economic growth.
D) Increased profits attract competition.
E) Profits begin to drop as new competitors enter a market with similar products.

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An objective of our MACRO-marketing system should be to:


A) eliminate monopolistic competition.
B) eliminate materialism.
C) satisfy only the minimum material requirements of life.
D) eliminate advertising, which will lower prices.
E) continually seek more satisfying solutions to consumer problems.

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Which of the following is NOT a trend affecting marketing strategy planning in the area of Demographic Patterns?


A) Explosion in senior and ethnic submarkets.
B) Higher real income growth in U.S.
C) Geographic shifts in population.
D) Aging of the baby boomers.
E) Population growth slowdown in U.S.

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Micro-marketing often does cost too much because many firms improperly blend the four Ps and misunderstand both their customers and the market environment that affects their operation.

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True

Marketing inefficiencies are due to all of the following reasons EXCEPT


A) lack of interest in the customer.
B) improper blending of the four Ps.
C) lack of understanding of the marketing environment.
D) listening too closely to the "voice of the customer."
E) lack of understanding of the fickle customer.

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A marketing plan that included sections on transportation requirements, inventory product-handling requirements, and facility requirements would include those sections under the area of ___________.


A) promotion.
B) price.
C) place.
D) product.
E) personnel.

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Consumer satisfaction:


A) is a highly reliable standard for evaluating macro-marketing effectiveness.
B) is easy to measure because it is a highly personal concept.
C) is the objective of all macro-marketing systems.
D) depends on consumers' level of expectation.
E) None of the above is true.

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Monopolistic competition--which is typical in our market-directed economy--is caused by:


A) manipulation of markets by business firms.
B) customer preferences.
C) consumers' unwillingness to pay for differentiated products.
D) All of the above.
E) None of the above.

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At the macro level, consumer satisfaction is difficult to measure and interpret so any evaluation is in part subjective.

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True

Which section of a formal marketing plan for a new product is most directly related to deciding the markup chain in the channel of distribution for a new product?


A) Packaging
B) Customer analysis
C) Price strategy
D) Implementation and control
E) Place strategy

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The text concludes that:


A) advertising is a poor use of resources.
B) advertising can actually result in lower prices to the consumer.
C) marketing makes people buy things they don't need.
D) marketing makes people materialistic.
E) marketing's job is just to satisfy the consumer wants which exist at any point in time.

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