Question 1

In a short essay, discuss why people resist change due to the fear of losing possessions or status. Include an example to support your answer.

Accepted Answer

People resist change out of fear of losi...

Question 2

A light-hitting baseball player who is suddenly asked to be a power hitter and hit home runs would be likely to experience ________ stress.

Accepted Answer

A)   role overload
B)   role demand
C)   role conflict
D)   role ambiguity

Question 3

Education is a good way to overcome resistance to change due to misinformation.

Accepted Answer

A) True 
 B)False

Question 4

All of the following are common personality characteristics of idea champions EXCEPT ________.

Accepted Answer

A)   extremely high self-confidence
B)   persistence
C)   energy
D)   risk aversion

Question 5

An aggressive new competitor in the marketplace is an external force that creates a need for organizational change that companies frequently face today.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is NOT a common method of organization development (OD) ?

Accepted Answer

A)   teambuilding
B)   process consultation
C)   positive feedback
D)   survey feedback

Question 7

Which of the following is an organizational structure change?

Accepted Answer

A)   the building of a new workshop
B)   resentment of bosses by employees
C)   a new way to package chocolate cake
D)   changing who reports to whom

Question 8

An innovative organization needs to tolerate risk because employees ________ the creative process.

Accepted Answer

A)   being in physical danger is part of
B)   being in physical danger is not part of
C)   making mistakes is not part of
D)   making mistakes is part of

Question 9

In a short essay, discuss ways that managers can help to reduce stress for their employees that originates outside of the workplace.

Accepted Answer

Stress from an employee's personal life ...

Question 10

The main idea of the "white-water rapids" metaphor is that change is always destructive.

Accepted Answer

A) True 
 B)False

Question 11

Stress isn't always bad for an individual.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following might reduce a sense of task demand stress for a worker?

Accepted Answer

A)   overcrowded conditions
B)   uncomfortably high temperatures in the workplace
C)   autonomy in the workplace
D)   close monitoring by her supervisor

Question 13

The number of managers who face "white-water rapids" metaphor conditions is getting smaller.

Accepted Answer

A) True 
 B)False

Question 14

Behavioral effects of stress include ________.

Accepted Answer

A)   metabolism changes
B)   job dissatisfaction
C)   absenteeism
D)   procrastination

Question 15

The first step in Lewin's three-step description of the change process involves ________.

Accepted Answer

A)   freezing the new state
B)   changing to a new state
C)   unfreezing the status quo
D)   changing to a new status quo

Question 16

A key to dealing with stress is to recognize that all stress ________.

Accepted Answer

A)   leads to dysfunctional work behavior
B)   can be eliminated from an employee's life
C)   cannot be eliminated from an employee's life
D)   originates on the job

Question 17

In a short essay, explain what stress is and how it arises.

Accepted Answer

Stress is the reaction people have to pr...

Question 18

Stress is not a physiological phenomenon.

Accepted Answer

A) True 
 B)False

Question 19

Kara is a very relaxed, easygoing person who appears to have all the time in the world. She is never too busy to stop and chat for a moment. Kara has which of the following?

Accepted Answer

A)   Type A personality
B)   Type B personality
C)   both Type A and Type B personalities
D)   neither Type A nor Type B personality

Question 20

According to Lewin, which of the following is a force that might overcome inertia and unfreeze the status quo?

Accepted Answer

A)   increase restraining forces
B)   maintain restraining forces
C)   decrease driving forces
D)   increase driving forces

Exam 11: Managing Change and Innovation

Which of the following is an organizational structure change?

Correct AnswerverifiedShow Answer

Stress is not a physiological phenomenon.

Correct AnswerverifiedShow Answer

Kara is a very relaxed, easygoing person who appears to have all the time in the world. She is never too busy to stop and chat for a moment. Kara has which of the following?

Correct AnswerverifiedShow Answer

The number of managers who face "white-water rapids" metaphor conditions is getting smaller.

Correct AnswerverifiedShow Answer

A light-hitting baseball player who is suddenly asked to be a power hitter and hit home runs would be likely to experience ________ stress.

Correct AnswerverifiedShow Answer

Behavioral effects of stress include ________.

Correct AnswerverifiedShow Answer

Which of the following is NOT a common method of organization development (OD) ?

Correct AnswerverifiedShow Answer

In a short essay, discuss ways that managers can help to reduce stress for their employees that originates outside of the workplace.

Correct AnswerverifiedStress from an employee's personal life ...View AnswerShow Answer

A key to dealing with stress is to recognize that all stress ________.

Correct AnswerverifiedShow Answer

An aggressive new competitor in the marketplace is an external force that creates a need for organizational change that companies frequently face today.

Correct AnswerverifiedShow Answer

Education is a good way to overcome resistance to change due to misinformation.

Correct AnswerverifiedShow Answer

According to Lewin, which of the following is a force that might overcome inertia and unfreeze the status quo?

Correct AnswerverifiedShow Answer

In a short essay, discuss why people resist change due to the fear of losing possessions or status. Include an example to support your answer.

Correct AnswerverifiedPeople resist change out of fear of losi...View AnswerShow Answer

Stress isn't always bad for an individual.

Correct AnswerverifiedShow Answer

Which of the following might reduce a sense of task demand stress for a worker?

Correct AnswerverifiedShow Answer

In a short essay, explain what stress is and how it arises.

Correct AnswerverifiedStress is the reaction people have to pr...View AnswerShow Answer

All of the following are common personality characteristics of idea champions EXCEPT ________.

Correct AnswerverifiedShow Answer

The first step in Lewin's three-step description of the change process involves ________.

Correct AnswerverifiedShow Answer

An innovative organization needs to tolerate risk because employees ________ the creative process.

Correct AnswerverifiedShow Answer

The main idea of the "white-water rapids" metaphor is that change is always destructive.

Correct AnswerverifiedShow Answer

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Stress from an employee's personal life ...
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People resist change out of fear of losi...
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Stress is the reaction people have to pr...
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